Makayla Gayle
Mississauga,Ontario
Summary
Administrative professional with expertise in medical standards, compliance, and operational procedures. Demonstrates strong technical skills in software applications and excels in time management. Background in hospitality enhances ability to create welcoming environments for clients. Seeking flexible part-time opportunities with availability for weekend and evening shifts.
Overview
6
6
years of professional experience
Work History
Concierge
Policaro Acura
Brampton, ON
05.2023 - Current
- Greet clients and visitors as the first point of contact, creating a professional and welcoming environment within a luxury automotive dealership setting.
- Manage a high-volume front desk: answer incoming calls on a multi-line system, direct
inquiries, take accurate messages, and coordinate communications within every
department. - Maintain accurate physical and digital documents using One-Eighty and Keyper software systems.
- Coordinate vehicle test drives, service appointments, and pick-up/drop-off logistics.
- Ensure cleanliness and presentation of showroom, lobby, and customer lounge areas.
- Provide personalized concierge services.
- Act as a liaison between clients, the sales team, and the service team to coordinate internal communications and ensure seamless customer experiences.
- Support department managers with administrative needs, operational support, and
event coordination. - Manage budgets for office supplies and internal events, ensuring cost effectiveness and
efficiency.
Hostess
Ruth's Chis Steakhouse
Toronto, ON
08.2022 - 05.2024
- Greeted and seated guests; managed reservations and waitlists.
- Liaised between front-of-house and kitchen staff to ensure smooth service flow.
- Organized seating for large parties and accommodated special requests.
- Built rapport and long-term guest relationships, driving repeat business.
- Adhered to food handling and safety standards.
- Maintained cleanliness and organization of the front entrance area.
- Assisted in training new host staff on operational procedures.
Medical Receptionist
Duke Of York Pediatric Urgent Care
Mississauga, ON
09.2019 - 04.2020
- Registered patients, collected insurance information, and entered data into EMR.
- Scheduled appointments, confirmed visits, and managed patient follow-up care.
- Assisted clinical staff with room preparation and vaccine setup, and maintained HIPAA-
compliant environment. - Handled billing inquiries, processed payments, and verified insurance coverage for
procedures.
Education
Diploma - Biotechnology
Humber College
Toronto, ON06-2024
Pre-Health Sciences Diploma -
Sheridan College
08.2021
OSSD -
Ascension of Our Lord Secondary School
06.2020
Skills
- Advanced MS Office Suite
- Administrative support
- Appointment scheduling
- Professional verbal and written communication skills
- Multi-line telephone systems
- Time management and prioritization
- Calendar management and scheduling
- Insurance verification and billing
References
References available upon request.
Timeline
Concierge
Policaro Acura
05.2023 - Current
Hostess
Ruth's Chis Steakhouse
08.2022 - 05.2024
Medical Receptionist
Duke Of York Pediatric Urgent Care
09.2019 - 04.2020
Diploma - Biotechnology
Humber College
Pre-Health Sciences Diploma -
Sheridan College
OSSD -
Ascension of Our Lord Secondary School