Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Gallacher

Victoria

Summary

  • Over 5 year experience providing friendly, professional, fast, and catering service in an up-class restaurants, working front of house as a hostess, expo, server, and food runner
  • Ability to communicate and be hospitable while managing high volume crowds
  • Familiar with the use of cash registers, card machines, and overall handling of money.
  • Can adapt with new ideas and protocols fast, and always working to succeed and improve customer service

Overview

4
4
years of professional experience

Work History

Server

Rickey's Country Restaurant
02.2022 - 12.2024
  • Providing friendly and correct service to guests
  • Taking orders with responsibility using allergy guides and dietary guides
  • Handle cash and debit/credit transactions with proper training with transaction machine readers
  • Ensure guests are given all needed items to enjoy a relaxing and carefree service
  • Worked with POS system to place orders, manage bills, book reservations and handle complimentary items.

Event Staff

PartyWorks Interactive
04.2024 - 09.2024
  • Set up and took down event facilities and equipment including bounce houses, and carnival game rentals, ensuring everything was set up to safety standards.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
  • On the fly trouble shooting regarding any safety or technical difficulties that arised.

Musical Theatre Instructor

LightsUp Academy
06.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels to expand their musical theatre training and produce a theatre production
  • Organized and guided day to day group schedules and activities by leading, coaching, and participating with students.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Monitored students to ensure a safe and fun learning environment for all, identifying and addressing any issues with students and parents.

Hostess

S+L Kitchen & Bar
01.2021 - 02.2022
  • Working with a team of likeminded individuals, focused on giving the best service we can provide
  • Greeting customers, making small talk, and arranging seating for incoming guests
  • Serve guests and deliver entrées to each table
  • Handle cash and debit transactions with 3rd party services such as Skip The Dishes, DoorDash, UberEats, etc.
  • Ensure restaurant is kept tidy with sanitization of tables and washrooms every half hour
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor in Fine Arts - Theatre

The University of Victoria
04.2027

High School Diploma -

Garibaldi Secondary School
06.2023

Skills

  • Handling Payment
  • Teamwork and Collaboration
  • Item Promotion
  • Communication
  • Productivity/Time Management
  • Customer Assistance

Timeline

Musical Theatre Instructor

LightsUp Academy
06.2024 - 08.2024

Event Staff

PartyWorks Interactive
04.2024 - 09.2024

Server

Rickey's Country Restaurant
02.2022 - 12.2024

Hostess

S+L Kitchen & Bar
01.2021 - 02.2022

Bachelor in Fine Arts - Theatre

The University of Victoria

High School Diploma -

Garibaldi Secondary School

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Makayla Gallacher