Makayla Felismino
Fullerton
Summary
Dedicated crew leader lends several years experience to overseeing team communication, skills management and task completion. Focused and friendly comprehension of skills to juggle stressful, deadline-driven demands. Supervisory expertise committed to delivering outstanding customer service and optimal workflows. Hardworking and ready to learn every position within the business!
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Crew Lead
AMC Theatres
Fullerton
02.2022 - Current
- Supervised daily operations and ensured team adherence to service standards.
- Trained new crew members on customer service protocols and operational procedures.
- Managed inventory levels and restocked supplies as needed during shifts.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained cleanliness and organization of the front-of-house areas for guest satisfaction.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Coordinated with other departments within the organization to ensure efficient operations, and being knowledgeable in each department.
- Identified areas of improvement and implemented new procedures as needed.
- Resolved conflicts between employees while maintaining a positive working environment.
- Lubricated, cleaned or repaired machinery or equipment.
- Cash handling and processing refunds.
- Performing closing duties including locking doors and clearing out buildings.
Education
Aerospace Engineering -
California Polytechnic Pomona University
Pomona, CA 08.2024 - 01.2026
Skills
- Customer service
- Team leadership
- Process improvement
- Inventory management
- Multitasking and organization
- Teamwork and collaboration
- Quick and Efficient
- Clean and Friendly
Certification
- Food Handlers License
Timeline
Aerospace Engineering -
California Polytechnic Pomona University
08.2024 - 01.2026
Crew Lead
AMC Theatres
02.2022 - Current