Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Entz

Baden,Ontario

Summary

Customer-focused professional with extensive experience delivering exceptional support and service. Specializing in problem-solving, clear communication, and technical assistance, with a strong commitment to resolving issues swiftly, to enhance service standards. Dedicated to fostering strong relationships, and driving operational efficiency. Well-versed in business operations, and passionate about training and development to support team growth and performance.

Overview

9
9
years of professional experience

Work History

Senior Customer Support Associate

Aerotek
Kitchener, Ontario
11.2022 - Current
  • Process and review payroll for over 200 contractors across multiple platforms, ensuring timely and accurate compensation.
  • Manage a team of 20 aviation technicians, coordinating global travel and accommodations. Oversee expense tracking, and bill back project costs to clients.
  • Manage the Workers' Compensation Program, including education, filing claims, and coordinating alternate light-duty modifications.
  • Collect and verify onboarding documents, as well as client-specific documentation, ensuring compliance with company policies and client requirements.
  • Utilize PeopleSoft to onboard contractors, ensuring accurate entry of personal details, and that they are set up according to client agreements. Manage contractor terminations, ensuring compliance with regulations and company policies.
  • Deliver exceptional customer service to clients, contractors, and internal partners by addressing inquiries, resolving issues promptly, and fostering strong relationships to ensure satisfaction, and smooth operations.

Shift Supervisor

Starbucks
Kitchener, Ontario
10.2016 - 12.2021
  • Supervised and motivated a team of baristas, ensuring high levels of customer satisfaction and efficiency.
  • Monitored daily sales goals, and worked with the team to meet and exceed targets.
  • Performed cash handling and ensured accurate cash reconciliation during each shift.
  • Ensured compliance with health and safety regulations, including food safety, sanitation, and store cleanliness.

Eating Disorders Program Volunteer

Homewood Health
Guelph, Ontario
09.2019 - 06.2021
  • Observed and assisted 10 to 15 patients during mealtimes and post-mealtimes, and ensured that patients followed program protocols.
  • Communicated with staff regarding patients' needs, resulting in more specialized recovery plans.
  • Supported persons who experienced traumatic episodes by providing comprehensive and curated personal care.

Education

Bachelor of Arts - Social Development Studies

University of Waterloo
Waterloo
06-2022

High School Diploma -

Aterloo-Oxford District Secondary School
Baden, ON
04-2017

Skills

  • Oracle/PeopleSoft
  • Time and Expense
  • Various VMS systems (Beeline, Fieldglass, Magnit)
  • Training and development
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Leadership training
  • Excellent organizational and time management abilities

Timeline

Senior Customer Support Associate

Aerotek
11.2022 - Current

Eating Disorders Program Volunteer

Homewood Health
09.2019 - 06.2021

Shift Supervisor

Starbucks
10.2016 - 12.2021

Bachelor of Arts - Social Development Studies

University of Waterloo

High School Diploma -

Aterloo-Oxford District Secondary School

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Makayla Entz