Makayla Ekdahl
Langley,BC
Summary
I'm a motivated Service Worker with exceptional social skills, communication abilities and customer service background. I love working with people and am a great team player. I'm dedicated to do my job in an organized matter and do my best at work everyday. I have experience in many lines of work and find passion in trying new things and building my skill sets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Islands Cafe
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building friendly relationships with patrons.
- Worked the cashier and greeted each customer as they came in
- Handled cash and sales
- Prepared food including breakfast sandwiches, acai bowls and poke bowls.
Server
Cotto Al Mare
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Head Hostess
Cotto Al Mare
02.2022 - 08.2023
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Hostess
IHOP
02.2022 - 04.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Campground Attendant
Tamihi Creek Campground
06.2021 - 10.2021
- Enhanced campground safety by conducting regular site inspections and addressing potential hazards.
- Increased camper satisfaction by providing friendly customer service and promptly resolving issues.
- Streamlined check-in process for campers, resulting in reduced wait times and increased efficiency.
- Maintained clean and sanitary facilities, contributing to a positive camping experience for all guests.
Care Giver/Private Nanny
Dale And Shirley Blaine
03.2021 - 10.2021
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Took part in housecleaning and laundry and overall cleanliness of the home
Residential House Cleaner
Clean Life Household And Commercial Services
07.2018 - 05.2021
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
Education
High School Diploma -
D.W. Poppy Secondary School
Langley, BC06.2022
Skills
- Menu Memorization
- Ordering Procedures
- Food Running
- Up-Selling
- Exceptional Customer Service
- Professional Demeanor
- Friendly and Outgoing
- Hospitality Service Expertise
Languages
English
Full Professional
Certification
Serving it right certification
Food safety certification
Affiliations
- Competitive dancer
Timeline
Barista
Islands Cafe
09.2023 - Current
Server
Cotto Al Mare
09.2022 - 08.2023
Head Hostess
Cotto Al Mare
02.2022 - 08.2023
Hostess
IHOP
02.2022 - 04.2022
Campground Attendant
Tamihi Creek Campground
06.2021 - 10.2021
Care Giver/Private Nanny
Dale And Shirley Blaine
03.2021 - 10.2021
Residential House Cleaner
Clean Life Household And Commercial Services
07.2018 - 05.2021
High School Diploma -
D.W. Poppy Secondary School
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