Makayla Costea
Regina,SK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
DSW Designer Shoe Warehouse
Regina, SK
06.2019 - Current
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Science - Psychology
University of Regina
Regina, SK2024
Skills
- Shoe trend knowledge
- Merchandising Knowledge
- Problem-solving skills
- Social perceptiveness
- Packaging
- Stocking and Replenishing
- Sales
- Cash register operation
- Communication skills
- Sales Goals
Certification
Food Safe Certificate 2017
Timeline
Sales Associate
DSW Designer Shoe Warehouse
06.2019 - Current
Associate of Science - Psychology
University of Regina
Food Safe Certificate 2017
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