MaKayla Cole
Oakland
Summary
Reliable delivery professional with strong customer service skills. Known for efficient route navigation and timely deliveries, enhancing customer satisfaction and repeat business.
Detail-oriented delivery driver with a proven track record of optimizing routes and ensuring timely arrival. Skilled in managing customer inquiries, maintaining accurate records, and adhering to safety protocols to deliver exceptional service.
Punctual and adaptable professional with extensive experience in delivery services. Recognized for strong defensive driving and effective communication skills, consistently resolving customer issues and maintaining high service standards.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Le Boulanger Inc
San Carlos, CA
08.2017 - 02.2018
- Navigated delivery routes efficiently, ensuring timely arrival at customer locations.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
- Maintained accurate records of deliveries and inventory using digital tracking systems.
- Loaded and unloaded products while adhering to safety protocols and procedures.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Lyft Driver
Lyft
San Francisco, CA
02.2017 - 02.2018
- Maintained high driver rating through exceptional customer service and timely pickups.
- Provided safe and efficient transportation services to diverse clientele across various locations.
- Navigated routes effectively using GPS technology, ensuring optimal travel times.
- Managed vehicle maintenance, conducting regular inspections to ensure safety compliance.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Adhered to tight schedule and met departure and arrival deadlines.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Driver Helper
Durham School Bus Services
Huntsville, AL
11.2016 - 04.2017
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Operated school buses safely, adhering to all traffic laws and safety regulations.
- Assisted students in boarding and exiting buses, ensuring a safe and orderly process.
- Maintained accurate records of routes, student counts, and incidents.
- Engaged with parents and school staff to address concerns and provide updates on transportation services.
- Communicated effectively with drivers to coordinate schedules and address issues promptly.
- Maintained cleanliness and organization of vehicle interiors for optimal safety.
- Provided support during daily route preparations, ensuring timely departures.
- Assisted drivers in loading and unloading materials safely and efficiently.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
Education
High School Diploma -
Baden High School
South San FranciscoSkills
- Valid Driver's license
- Defensive driving
- Vehicle maintenance
- Route planning
- Trip optimization
- Local delivery
- Delivery documentation
- Order verification
- Punctual and reliable
- Reliability
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Attention to detail
- Positive attitude
Timeline
Delivery Driver
Le Boulanger Inc
08.2017 - 02.2018
Lyft Driver
Lyft
02.2017 - 02.2018
Driver Helper
Durham School Bus Services
11.2016 - 04.2017
High School Diploma -
Baden High School