Makayla Cassel
Brantford,Canada
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Northway Ford Lincoln
10.2023 - Current
- Managed inventory levels to ensure availability of parts for customer needs.
- Assisted customers in selecting appropriate parts and accessories for vehicles.
- Processed orders efficiently, coordinating with suppliers to maintain stock levels.
- Maintained accurate records of parts sales and inventory transactions.
- Implemented process improvements that reduced order fulfillment times significantly.
- Analyzed sales data to identify trends and optimize inventory purchasing decisions.
- Collaborate with service department to provide timely support for repair needs.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Forklift Operator/Material Handler
DHL
09.2022 - 10.2023
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment to ensure compliance with safety standards.
- Maintained accurate inventory records using warehouse management systems for tracking shipments.
- Monitored stock levels and identified discrepancies, facilitating corrective actions promptly.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Housekeeper
Hampton by Hilton
07.2022 - 09.2022
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Operated cleaning equipment and tools efficiently for optimal performance.
- Restocked supplies and amenities, enhancing guest satisfaction during stays.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Coordinated with management to address guest requests and resolve issues promptly.
Waitress
The Blyth Inn
07.2021 - 07.2022
- Took on tasks such as assist store manager such as office work, ensured proper amount of beer and liquor and supervision of staff members.
- Worked behind the bar completing alcoholic beverages safely.
- Waited tables, took food orders, operated POS systems.
- Occasional line cook in the kitchen.
- Communicated with store owners to inform them of daily specials, employees and hours.
- Handled cash transactions and processed payments efficiently.
- Assisted with training new staff on menu items and service standards.
Manager
Godfathers Pizza
10.2019 - 07.2021
- Led daily operations to ensure optimal service quality and customer satisfaction.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Managed scheduling to optimize labor costs while maintaining service levels during peak hours.
- Conducted regular performance evaluations to identify areas for improvement and recognize top performers.
- Oversaw compliance with health and safety regulations, promoting a safe working environment for staff.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team member
Godfathers Pizza
01.2018 - 10.2019
- Operated kitchen equipment to prepare food items efficiently and safely.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Engaged with customers to provide exceptional service and address inquiries promptly.
- Monitored inventory levels and communicated supply needs to management effectively.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Waitress
JR's Family Restaurant
06.2017 - 01.2018
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen team to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Resolved customer complaints swiftly, improving overall dining experience.
Education
High School Diploma -
F.E Madill SS Highschool
Wingham, ON06.2019
Skills
- Customer service practices (9 years)
- Forklift (1 year)
- Inventory Control (4 years)
- Managing/Supervising Experience (3 years)
- Shipping procedures
- Warranty administration
- Automotive Parts identification/Ordering
- Problem-solving skills
Languages
English
Timeline
Parts Advisor
Northway Ford Lincoln
10.2023 - Current
Forklift Operator/Material Handler
DHL
09.2022 - 10.2023
Housekeeper
Hampton by Hilton
07.2022 - 09.2022
Waitress
The Blyth Inn
07.2021 - 07.2022
Manager
Godfathers Pizza
10.2019 - 07.2021
Team member
Godfathers Pizza
01.2018 - 10.2019
Waitress
JR's Family Restaurant
06.2017 - 01.2018
High School Diploma -
F.E Madill SS Highschool