Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Makar Abdou

Richmond Hill,Canada

Summary

Resourceful Project Manager with 20+ Years of expertise in organizing business operations, financial oversight, and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to Project schedules and budgets, managing the Technical team, identifying problems, and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budgeting, and financial management. Experienced ICAT, Healthcare, P3, and Commissioning Management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

West Park Healthcare Centre
04.2022 - Current
  • Successfully managing the execution of the new hospital facilities, ensuring adherence to scope, budget, and schedule
  • Led a team of direct and indirect resources, contractors, and consultants, providing guidance and mentorship to junior staff to enhance project performance and foster their professional growth
  • Oversaw development and submission of project deliverables, including design documentation, construction documents, schedules, and compliance with regulatory standards
  • Implemented effective project administration processes, negotiating and managing contracts with external consultants, contractors, and specialty vendors, while promptly resolving disputes and ensuring contractual compliance
  • Prepared detailed Weekly/monthly and ad hoc reports for internal and external stakeholders, presenting findings to senior management and clients to ensure transparent and collaborative project communication
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Managing the Commissioning Process, procedures, and test planning.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developed and implemented strategic project plans to meet business objectives.
  • Managed projects from procurement to commission.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Facilitated workshops to collect project requirements and user feedback.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Project Manager

Easy IP Tech LTD (Contract)
08.2021 - 03.2022
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Developed and initiated projects, managed costs, and monitored performance
  • Identified plans and resources required to meet project goals and objectives
  • Planned, designed, and scheduled phases for large projects
  • Managed a multi-million Customer Experience / Contact Centre Project.

Project Manager (P3)

West Park Healthcare Centre
02.2020 - 08.2021
  • Managing the delivery of the ICAT for new built P3 Hospital with a total value of $1.2B in Toronto Ontario Canada
  • Focusing on the PSOS/ client’s requirements & the patient's needs, and on how Digital Transformation can be leveraged to help cure the patients and limit their suffering
  • While leading a complex team of direct resources, and subcontractors
  • Managed to gain the customer's trust and confidence which led to a seamless business relationship with tangible commercial results
  • Sample Selected Achievements : 1- Successfully Led/Managed the Advisory phase of the Hospital Integration Engine ESB, Managed the refined Backlog deliverable, And built the software development road Map
  • 2- Successfully Managed the buy-in for transforming the Backend software for digital communications from On-Prem to Azure Hosted software
  • 3- Successfully Managed Defining the Clinical Teams Mobile App requirements and agreed with the client on who the systems will be presented while coordinating the security requirements for the same.

Project Manager

Easy IP Tech
01.2017 - 01.2019
  • Easy IP Tech is a Project Management as a service organization, that delivered many projects all over the globe, leading the business unit, and delivering projects in Canada and the Middle East
  • Sample Selected Achievements : 1- Delivery/Project management the IT infrastructure one of the largest Arena Projects
  • 2- Delivery/Project management for a tranist building upgrade project
  • 3- Delivery/Project Management a Physical security project for one of the larg Food factories.

Professional Services Sr. Project Manager

Avaya
01.2015 - 01.2017
  • Managed complex projects across the region with Telco's , Banks , Hospitals , and Enterprises
  • Different countries and different time zones
  • Successfully Managed up to 10 Concurrent complex projects in different countries
  • Engaging in the full delivery life cycle starting with the presales team , project delivery, training , customer feedback, assuring business development for future projects Enhanced the existing project management tools by creating metrics to manage the multiple-multi regions projects
  • Supported cross-functional business managers in the definition and approval of new initiatives ensuring alignment with business strategy, customer needs and APS value proposition
  • Sample Selected Projects: 1- Etisalat UAE Customer Experience / Contact Center upgrade Project Value $1.2M, the scope included 7 sets of the multichannel software upgrade managed a local team of Functional BAs, SA, Contact Center Engineers, Software Developers
  • Managed and planned the discovery phase and the stockholders from both sides
  • The Project was fully On-Prem, and we dealt with all the Critical considerations for the phasing, the security, the integration, the Testing, the rollback plans, and the go live
  • I build an integrated project plan for the whole project in coordination with the Customer project plan, Managed to maintain the project on track and overcome the challenges by ensuring that there is enough contingency, and working closely with all the stockholders
  • The Outcome : was a successful go-lives for most of the planned features
  • 2- Viva Bahrain Private Cloud UCaaS, this was a green field implementation for a complete large-scale UCaaS system for Viva to be introduced to the local market, the team building was challenging, and managed to pull resources from the UK, Russia, India, UAE, the second major challenge was the multi tangency requirements, and the integration with the billing however we managed to leverage a third-party customized solution to overcome this challenge
  • The Outcome : the project was successfully delivered with a very high customer satisfaction
  • 3- ADCB Abu Dhabi Commercial Bank Cx (Contact Centre upgrade) The Project included the upgrade for some elements of the Avaya Contact Centre included the software integration with other financial platforms included but not limited to the CRM, and the Payment systems through the IVR
  • 4- Kuwait Finance House Contact Center security enhancement included a complete security audit and the required integration with other software, in addition to the financial security compliance
  • 5- Emaar CX / Contact Center Upgrade
  • 6- Intelcia France & Morocco CX/Contact Center upgrade.(10,000 agent) multi country
  • 7- Batelco Bahrain CX/ Contact Center upgrade
  • 8- OmanTel CX/Contact Center upgrade
  • 9- KFMMC Hospital KSA Patient Experience enhancement.

Project Manager (Contract)

York Concourse Project
01.2014 - 01.2015
  • I was selected to assure the passing the project's critical phase and mitigate the project risks for the $800M Program
  • Owned the Solution Delivery and worked with the different teams to build a complete implementation and go-live plan
  • Technical Reviews - Establish milestones for equipment purchase and track and report against these milestones Assist with the selection and review of a contractor to support the structured cabling work within a data center.

Technical Project Manager (P3)

Waypoint
01.2007 - 01.2013
  • Honeywell Building Solutions is one of Honeywell International Companies focusing on delivering the Building Solutions for the Mega Projects
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Utilized Commissioning methodology to keep operations moving smoothly
  • Managed team of 12 personnel focused on implementing resolutions and updates
  • Oversaw installation of software programs and hardware systems to meet the Project requirements
  • Developed technical solutions to diverse operational problems
  • Evaluated and adopted new technologies to address changing industry needs
  • Oversaw variety of projects, including budgets, milestones and team performance.

Education

Bachelor of Science - Electrical Engineering Electronics & Communication

Menoufia University
05.2001

Skills

  • Healthcare Project Management
  • P3
  • Commissioning Management
  • CRM
  • ICAT
  • Service Delivery
  • Program Management
  • Project Management
  • Team building and developing
  • Microsoft Azure
  • IT Infrastructure & Connectivity
  • Commissioning
  • Contract Management
  • Planning & Scheduling
  • Processes And Procedures
  • Risk Mitigation
  • Strong Business Acumen
  • Networking, RTLS, CCTV, Access Control, Intercom, BAS, Nurse Call, Data Center
  • Communication Skills
  • Construction Management
  • Risk Management
  • Compliance Monitoring
  • Financial Administration
  • Procedure Development
  • Logistics Management
  • Resource Allocation
  • Strategic Planning
  • Root Cause Analysis

Certification

  • PMP - Project Management Professional Training
  • Avaya UC , CC training & Certifications
  • Cisco UC and Network Certifications CCNA , CCNA Voice.
  • Six Sigma Green Belt Training
  • Business Management Training
  • Microsoft azure fundamentals Training

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
eng
Native or Bilingual

Timeline

Project Manager

West Park Healthcare Centre
04.2022 - Current

Project Manager

Easy IP Tech LTD (Contract)
08.2021 - 03.2022

Project Manager (P3)

West Park Healthcare Centre
02.2020 - 08.2021

Project Manager

Easy IP Tech
01.2017 - 01.2019

Professional Services Sr. Project Manager

Avaya
01.2015 - 01.2017

Project Manager (Contract)

York Concourse Project
01.2014 - 01.2015

Technical Project Manager (P3)

Waypoint
01.2007 - 01.2013

Bachelor of Science - Electrical Engineering Electronics & Communication

Menoufia University

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Makar Abdou