Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
references
Timeline
Generic

Makana Scott

Fort Erie,ON

Summary

A highly motivated and hardworking individual currently finishing a degree in Honours Critical Criminology. Experience working in the justice system, food services and customer service. Exhibits excellent time management and organizational skills to meet deadlines while adapting to new, fast-paced work environments. Works well independently or collaboratively while maintaining the expected level of professionalism.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Jesse and Kelly's, No Frills
01.2019 - Current
  • Provided customers with a positive, friendly, and courteous service
  • Registers sales on the cash register by scanning items, entering PLU codes, itemizing, and totaling customers' purchases
  • Maintains a safe and clean working environment by complying with procedures, rules and regulations
  • Excellent customer service
  • Excellent attention to detail
  • Bags purchases if needed for customers
  • Resolves customer issues and answers questions
  • Understands how to collect payments by accepting cash, debit / credit, community outreach coupons and the use of Status cards
  • Provides pricing information by answering questions and helping customers locate items
  • Follows all store procedures regarding coupons, gift cards or the purchase of specific items.

Student Placement - Community Justice Worker

John Howard Society Of Niagara
05.2023 - 09.2023
  • Shared responsibility of working in the Direct Accountability Program (DAP) and Community Service Order Program (CSO)
  • Provided community supervision to a caseload of over 30 clients in each program, assisting clients through the court process and community service placements by providing risk and need-specific programming
  • Scheduled and facilitated weekly in-person or phone appointments, providing feedback, rehabilitative programming and community resources to clients - typical referrals included anger management, stop shop theft, addiction counselling and navigating relationships
  • Provided customer service and support to client's involved in both programs
  • Tasks for CSO include communicating with clients to assess their progress, assisting clients in obtaining community service hours and collaborating with probation officers to provide updates on client's progress
  • Provided short-term program facilitation to client's in both programs


Hostess - Busser

Green Acres Family Restaurant
01.2019 - 01.2019
  • Greeted customers at the door
  • Seated guests at tables
  • Served food to guests in a timely manner
  • Politely took guests orders at the table and over the phone.

Games Instructor

Sherkston Shores Adventure Sports / Quarry Beach Rentals
01.2017 - 01.2019
  • Safely walked kids through rules of actives such as air soft guns and bungee trampolines
  • Responsible for counting money at the end of each shift
  • Ensured the safety of adults, kids and infants
  • Supervised and cared for children during activities
  • Responsible for opening and closing Activity Booking Center at the beginning or end of shift
  • Responsible for dealing with money.

Hostess - Busser - Cashier

The Barrel Pizza and Spaghetti House
01.2017 - 01.2019
  • Greeted customers at the door
  • Provided customers with a positive, friendly and courteous service
  • Seated guests at the table
  • Served food to guests in timely manner
  • Understands how to collect payments by accepting cash, debit and/or credit
  • Politely took guests orders at the tables and over the phone
  • Cleaned and set tables after guests were finished
  • Maintained a clean working environment.

Store Front

Tim Hortons
01.2016 - 01.2017
  • Took customers orders in a timely manner, repeated order to customer for accuracy
  • Assembled and prepared food and food orders according to customer preference
  • Portioned and wrapped food or placed it directly on plates for service to patrons, and packaged take-out food
  • Served customers at counters or drive thru windows using excellent time management skills
  • Stocked refrigerators using FIFO method and kept records of the quantities used
  • Provided information on nutritional values and knowledgeable in dietary needs
  • Made specialty drinks both hot and cold.

Education

Bachelor of Arts - Honours Critical Criminology

Brock University
St. Catharine's, ON
04.2024

French Immersion -

Welland Centennial Secondary School
Welland, ON
12.2019

Skills

  • Excellent time management and organizational skills
  • Dedicated, hardworking and trustworthy
  • Provided exemplary customer service resulting in repeat business
  • Experienced in the accurate handling of cash; processed payments by cash, credit and debit
  • Trained in the proper handling of food and hand washing techniques
  • Trained in WHMIS and proper handling of commercial cleaning chemicals
  • Proven ability to learn new skills quickly
  • Excellent attention to detail

Volunteer Experience

  • Court Moderator for Adult Court and Youth Court
  • Group Facilitator for Anger Awareness and Navigating Relationships
  • Gym Cleaner

Certification

CPR and First Aid Certified - Level C CPR + AED Course - expires 2026


Suicide Alertness for Everyone and Safe Talk Certified


Mental Health Training - Expected in January 2024

Languages

English
Native or Bilingual
French
Professional Working

references

Available Upon Request

Timeline

Student Placement - Community Justice Worker

John Howard Society Of Niagara
05.2023 - 09.2023

Cashier

Jesse and Kelly's, No Frills
01.2019 - Current

Hostess - Busser

Green Acres Family Restaurant
01.2019 - 01.2019

Games Instructor

Sherkston Shores Adventure Sports / Quarry Beach Rentals
01.2017 - 01.2019

Hostess - Busser - Cashier

The Barrel Pizza and Spaghetti House
01.2017 - 01.2019

Store Front

Tim Hortons
01.2016 - 01.2017

Bachelor of Arts - Honours Critical Criminology

Brock University

French Immersion -

Welland Centennial Secondary School

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Makana Scott