Makaita Nzenze

• Greeted and assisted over 50+ visitors per day, ensuring a professional and welcoming guest experience that reflected positively on the organization's brand.
• Accurately processed 100+ daily transactions, including admissions, memberships, and ticket sales, using point-of-sale (POS) systems, maintaining 100% transaction accuracy and accountability.
• Supported administrative operations by completing high-volume data entry tasks and maintaining organized digital and physical records, contributing to a 15% increase in processing efficiency.
• Managed daily communication and inquiries from clients and team members, demonstrating strong written and verbal communication skills in a fast-paced environment.
• Utilized Microsoft Excel, Word, and Outlook to update reports, track visitor data, and coordinate scheduling, reinforcing strong attention to detail and organizational skills.

• Conducted telephone surveys for various clients, including the Canadian government and U.S Election studies.

• Achieved high completion rates by obtaining over 10 completed surveys every 4 hours, surpassing targets.

• Demonstrated excellent communication skills to engage respondents and meet diverse quotas.

• Received consistently high ratings and positive feedback for performance and professionalism.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with

customers.

• Maintained an updated knowledge base of current products, services, pricing, promotions.

• Provided exceptional customer service to clients in fast-paced call center environment.