Makaila Pompey
Toronto,ON
Summary
Detail-oriented Office Manager with 4+ years of experience in administration, scheduling, client communication customer service, and document handling across healthcare and construction environments. Known for staying organized under pressure, adapting quickly to changing priorities, and producing clear, professional written materials. Skilled in maintaining confidential information, improving workflow efficiency, and delivering positive client experiences.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Office Manager/Administrative Assistant
GES Construction LTD
Toronto, Canada
12.2024 - Current
- Built and maintained strong client and vendor relationships through clear communication, empathy, and problem-solving.
- Managed administrative and financial operations including invoicing, payment processing, and recordkeeping to support organizational planning.
- Ensured all client and employee information remained current, adapting processes as circumstances or project scopes evolved.
- Represented the company with professionalism and integrity, fostering trust and long-term partnerships.
- Continued professional growth by learning new systems and practices to enhance efficiency and accuracy.
Clinical Assistant/Receptionist
Rehab Hero - Chiropractic, Physiotherapy & Massage
Toronto, Canada
10.2024 - 01.2025
- Managed patient scheduling, insurance verification, and intake documentation for an efficient clinic workflow.
- Collaborated closely with healthcare providers to ensure seamless coordination of care.
Receptionist/Medical Assistant
Brooklin Foot & Orthotic Clinic
Brooklin, Canada
01.2023 - 10.2024
- Served as the first point of contact for patients, managing communications and scheduling.
- Assisted chiropodists with patient care procedures and treatment preparation.
- Maintained patient records, followed sanitation protocols, and ensured clinic compliance with health standards.
Education
Diploma - Journalism
Centennial College
Toronto, ON 09.2021 - 06.2024
High School Diploma -
David And Mary Thomson Collegiate Institute
Toronto, ON 09.2016 - 06.2020
Skills
- Client Relationship Management
- Financial Administration & Recordkeeping
- Strategic Planning Support
- Microsoft Office & Google Workspace
- Attention to Detail
- Organizational Efficiency
- Insurance Verification Systems
- Confidential Data Handling
Certification
- Certificate Of Recognition from Toronto Police Service, 12/01/18
- Certificate of Completion for Level C First Aid
Timeline
Office Manager/Administrative Assistant
GES Construction LTD
12.2024 - Current
Clinical Assistant/Receptionist
Rehab Hero - Chiropractic, Physiotherapy & Massage
10.2024 - 01.2025
Receptionist/Medical Assistant
Brooklin Foot & Orthotic Clinic
01.2023 - 10.2024
Diploma - Journalism
Centennial College
09.2021 - 06.2024
High School Diploma -
David And Mary Thomson Collegiate Institute
09.2016 - 06.2020