Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaeli Wicoff

San Diego

Summary

Well-rounded in areas of program planning, as well as modern technology, and large-scale inventories for theme parks. Recognized for strong communication, logistical planning, and problem-solving abilities that enhance participant engagement and program success. Dedicated to managing inclusive, immersive, and memorable work experiences for diverse groups of individuals in the workforce. A knowledgeable individual about data retrieval and representation as well as logistical planning.

Overview

5
5
years of professional experience

Work History

Inventory Control and Product Activation Supervisor

SeaWorld San Diego
San Diego, CA
10.2023 - Current
  • Maintained accurate inventory records for high-volume merchandise across 37 retail locations within the park.
  • Conducted regular cycle counts, stock audits, and reconciliations to ensure product availability, and minimize shrinkage.
  • Spearheaded the product activation lifecycle, including SKU creation, pricing strategy implementation, POS integration, and merchandise readiness for floor deployment.
  • Collaborated cross-functionally with procurement, merchandising, finance, and warehouse departments to forecast demand, reduce overstock, and align inventory levels with sales trends, and seasonal cycles.
  • Played a key role in product launch initiatives, overseeing inventory setup for new merchandise, and coordinating activation timelines in alignment with marketing and sales strategies.
  • Led a team of 15 people in executing end-to-end inventory processes, including receiving, tracking, auditing, and replenishment of stock.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Ensured full compliance with safety standards, company policies, and regulatory requirements in all inventory and replenishment operations, per OSHA and SeaWorld safety practices.
  • Worked closely with corporate officials to develop strategies for improving operational efficiency within the department.
  • Trained new employees on company policies, procedures, and work ethics.

Program Leader

YMCA of San Diego County
San Diego, CA
08.2022 - 08.2024
  • Contributed to planning and implementation of the daily program in accordance with YMCA policies, and ACA standards under the direct supervision of the Program Director.
  • Created an age-appropriate learning environment, which allowed for and fostered creativity and individuality amongst the campers.
  • Evaluated program effectiveness through participant feedback and performance assessments.
  • Showed the ability to adequately observe camp activities, enforce safety regulations and apply appropriate procedures.
  • Worked effectively and accordingly with others in alignment with the YMCA core values, ensuring the core values were present within every activity.
  • Led workshops to enhance life skills, teamwork, and communication among participants.
  • Displayed the ability to respond to critical incidents and showed physical ability to act swiftly in an emergency.
  • Developed and implemented engaging activities to promote enriching youth development and education.

Product Pro

Apple
San Diego, CA
09.2021 - 08.2023
  • Demonstrated expertise in Apple products, including iPhones, iPads, MacBooks, Apple Watches and other Apple patented accessories.
  • Analyzed internal inconsistencies with customer engagement, individual Net Promoter Scores (NPS) and AppleCare percentages.
  • Prompted one on one feedback sessions to encourage growth and learning opportunities within customer and company relationships.
  • Identified low data points and KPI targets to then personally consistently perform proactive sales efforts and customer engagement, increasing revenue and outperforming sales expectations outlined provided by from Corporate.
  • Utilized data and analytics to assess performance, identify trends, and make informed decisions to achieve and exceed sales targets.
  • Assisted with visual merchandising display and sale efforts for the UTC store 'Launch' of the Iphone 13, Apple Watch Series 7, Macbook 14-inch and Airpods 3rd Generation.
  • Collaborated with 'Creative' teams by leading, driving, and contributing aid to the teachings of internal IOS software and IOS applications.
  • Developed departmental objectives, budgets, policies, procedures, and strategies.
  • Identified ways to improve efficiency in operations and implemented changes.

Education

Bachelors of Arts - Psychology, Child Development

California State University Monterey Bay
Monterey, CA
05-2024

Skills

  • SAP
  • Excel
  • Data Analysis
  • Leadership
  • Management
  • Teams
  • Microsoft Office
  • Inventory Control

Timeline

Inventory Control and Product Activation Supervisor

SeaWorld San Diego
10.2023 - Current

Program Leader

YMCA of San Diego County
08.2022 - 08.2024

Product Pro

Apple
09.2021 - 08.2023

Bachelors of Arts - Psychology, Child Development

California State University Monterey Bay
Makaeli Wicoff