Makaela Thompson
San Diego
Summary
Dynamic bartender with extensive experience at Brigantine Inc., adept in inventory management and proficient in Toast and Aloha POS systems. Recognized for enhancing customer loyalty through personalized service and upselling techniques, driving significant revenue growth. Strong knowledge of beverage offerings combined with excellent time management skills ensures exceptional service in high-volume environments.
Overview
8
8
years of professional experience
Work History
Bartender
Brignatine Inc.
08.2020 - 04.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Highly knowledgeable of both Toast and Alhoa POS
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server/Bartender
Brignatine Inc.
02.2017 - 08.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
GED -
Miracosta College
Oceanside, CA04-2017
Skills
- Alcohol Beverage Knowledge
- Inventory Management
- Toast and Aloha POS
- Time Management
- Attention to Detail
- Proficient in Mixology
Timeline
Bartender
Brignatine Inc.
08.2020 - 04.2025
Server/Bartender
Brignatine Inc.
02.2017 - 08.2020
GED -
Miracosta College
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