Makada Brady
Toronto,Canada
Summary
Targeted roles in customer service and sales to contribute to organizational success and foster positive customer relationships.
Overview
2026
2026
years of professional experience
Work History
Social Trainer
Sketch – Acting Out Program
06.2013 - Current
- Work effectively within a team to identify critical issues for youth within the social services sector
- Creatively design plays, skits and other performance styles to showcase youth issues
- Responsible for providing feedback and education to service providers working with youth
- Engage in discussions to effectively address youth issues and improve social services
Customer Service Sales Representative
SP Data
2016 - 2018
- Provided exceptional customer support by resolving inquiries and issues quickly and effectively.
- Developed product knowledge to enhance sales conversations and improve customer satisfaction.
- Facilitated upselling opportunities through active listening and understanding of customer needs.
- Streamlined communication processes between departments to enhance service delivery efficiency.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Parade Marshall
Pride Toronto / Supporting Our Youth (SOY)
06.2013 - 07.2013
- Cultivated a positive and energetic atmosphere; greeted and welcomed members of the public
- Provided information to general public, including distributing flyers and other promotional materials
- Organized and transported materials to community events
- Creatively set-up and decorated booths and outreach areas, including performance stages
- Responsible for setting up technical equipment, including mics and sound systems
Customer Service Representative
Knights Inn Hotel
07.2012 - 11.2012
- Effectively managed front desk operations
- Responsible for attending to all customer enquiries, including phone and in-person enquiries
- Welcomed customers; provided high-quality customer service to ensure customer satisfaction
- Organized and maintained customer data; booked reservations and managed check-in and check-out times
- Processed customer payment through various methods such as debit, credit and cash payments
Education
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WESTERN COLLEGIATE INSTITUTE
TORONTO, ON01.2011
Black River
St. Elizabeth 01.2010
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BLACK RIVE HIGHT SCHOOL
KINGSTON, JAMAICA01.2009
Skills
- Provided customer support and sales assistance in diverse environments Cultivated strong customer relationships through effective communication Assisted in resolving customer inquiries and delivering solutions promptly
Languages
English
Elementary
Timeline
Social Trainer
Sketch – Acting Out Program
06.2013 - Current
Parade Marshall
Pride Toronto / Supporting Our Youth (SOY)
06.2013 - 07.2013
Customer Service Representative
Knights Inn Hotel
07.2012 - 11.2012
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WESTERN COLLEGIATE INSTITUTE
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BLACK RIVE HIGHT SCHOOL
Customer Service Sales Representative
SP Data
2016 - 2018
Black River