Major Eberhart
36 Hoff St #411
Summary
Dynamic professional with a strong background in customer service and administrative support at Pacific Coast Staffing. Proven ability to enhance guest relations and resolve conflicts effectively. Skilled in time management and proficient in Microsoft Office, ensuring efficient office operations and exceptional service delivery. Committed to fostering positive relationships and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Pacific Coast Staffing
03.2024 - 02.2025
- Greeted visitors and directed candidates to appropriate staffing representatives.
- Answered multi-line phones and routed calls with professionalism and accuracy.
- Scheduled interviews and maintained appointment calendars for daily office operations.
- Processed incoming mail, faxes, and office correspondence promptly.
UPS Driver Helper
UPS
09.2023 - 02.2024
- Assisted driver with package delivery and pickup across assigned route.
- Loaded and unloaded packages safely to maintain organized delivery workflow.
- Carried packages to residences and businesses while following delivery instructions.
- Secured parcels in vehicle to prevent damage during transit.
Practitioner
Urban Alchemy
06.2021 - 08.2022
- De-escalated conflicts using trauma-informed communication and calm intervention techniques.
- Supported unhoused community members with resource navigation and compassionate engagement.
- Monitored public spaces for safety concerns and reported incidents promptly.
- Coordinated with team members to maintain consistent service coverage and site awareness.
Education
High School Diploma -
Vallejo Adult School
Vallejo, CA06.2018
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Microsoft office
- Complaint resolution
- Hospitality management
- Guest relations
- Effective planning
- Conflict management
- Mail routing
- Oral and written communications
- Report generation
- Mail and packages
- Safety and security procedures
- Guest accommodations
- Documentation
- Conflict and issue documentation
- Team building
- Teamwork and collaboration
- Computer skills
- Phone and email etiquette
- Relationship building
Timeline
Front Desk Clerk
Pacific Coast Staffing
03.2024 - 02.2025
UPS Driver Helper
UPS
09.2023 - 02.2024
Practitioner
Urban Alchemy
06.2021 - 08.2022
High School Diploma -
Vallejo Adult School