Majocris Mariano
Winnipeg,MB
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
17
17
years of professional experience
Work History
Packaging Technician
Manitoba Harvest
04.2024 - Current
- Maximized operational efficiency by consistently meeting deadlines and quotas set by management.
- Ensured quality control through regular inspections and adherence to company guidelines.
- Maintained accurate documentation production records and inventory logs.
- Operated packaging machine, scales and label printers to package items correctly.
Food and Beverage Server
Tim Hortons
02.2023 - 04.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Performed cashiering, accurate order taking and friendly suggestive selling.
- Prepared food and drinks to customers in timely manner.
- Communicate effectively to supervisors all issues and concerns related to food and service.
Account Manager
Various Companies
04.2021 - 01.2023
- Developed and implement strategies to increase sales, improve efficiency and achieved business goals for the whole area.
- Performed budget planning and set target sales and profit to all restaurant.
- Monitor restaurant financial performance, manage resources effectively and collate restaurants initiative to drive sales and profit for the growth of the whole area.
- Performed recruitment and training in management and assist restaurant managers in staffing needs to ensure positive working environment.
- Ensure all restaurants comply in city policies health and safety regulations and company's standard procedure.
Administrative Assistant
Max's Group Of Companies
06.2020 - 02.2021
- Answered multi-line phone system and emails, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Process and track customers orders, delivery and billing adjustments.
- Process company other accounts receivable and payables.
Restaurant Manager
Various Restaurants
03.2009 - 04.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted ordering and monitor inventory level.
- Prepared sales and profit report and reconcile daily activities for monthly PNL.
- Resolved customer concerns with professionalism and ensured high service standard.
- Lead and communicate companies new marketing strategies and changes in operational standard.
- Carefully interviewed, selected, trained, and supervised managers and staff.
Education
Bachelor of Arts - Hotel And Restaurant Managements
St. Dominic Collage of Asia
Manila, Philippines04-2009
Skills
- Office and operation management
- Customer Service and relation
- Financial Acumen
- Data-driven decision making
- Documentation and reporting
- Teamwork and collaboration
- Schedule and staff management
- Sales development and forecasting
- Ordering and inventory controls
- Food handling / Food preparation
- Revenue generation
- LS Microsoft Office suite (word, excell, outlook, powerpoint) & SAGE
Timeline
Packaging Technician
Manitoba Harvest
04.2024 - Current
Food and Beverage Server
Tim Hortons
02.2023 - 04.2024
Account Manager
Various Companies
04.2021 - 01.2023
Administrative Assistant
Max's Group Of Companies
06.2020 - 02.2021
Restaurant Manager
Various Restaurants
03.2009 - 04.2020
Bachelor of Arts - Hotel And Restaurant Managements
St. Dominic Collage of Asia
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