Majid Maleksanie
Coquitlam,BC
Summary
Motivated and customer-focused professional with a diverse background in sales, administration, and customer service. Adept at building strong relationships, resolving complex issues, and providing exceptional service in fast-paced environments. Seeking to leverage my passion for technology and excellent communication skills as a full-time Sales Associate to contribute to business growth and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager
Kelar Shoes
01.2019 - 01.2024
- Delivered exceptional customer service through various channels (phone, email, chat, in-person) with a focus on resolving inquiries and complaints efficiently
- Provided accurate and up-to-date information on product offerings, services, and company policies to enhance the customer experience
- Identified customer needs and successfully recommended products, contributing to sales growth
- Managed the end-to-end order process, from placement to shipment tracking, ensuring customer satisfaction
- Collaborate cross-functionally with marketing and inventory teams to ensure seamless operations
- Analyzed customer feedback and provided actionable insights to improve service quality and operational efficiency
Gym Coach
Health Ministry of Iran
01.2019 - 01.2021
- Delivered one-on-one coaching and group sessions focused on health, fitness, and wellness
- Utilized a holistic approach to fitness, considering individual goals, health conditions, and performance progress
- Developed and implemented personalized training plans for diverse clients, contributing to their success in achieving fitness milestones
Administrative Worker
Shima Shoes Company
01.2014 - 01.2019
- Coordinated and managed customer orders, working directly with suppliers to ensure timely fulfillment
- Streamlined packing and scheduling for efficient order pick-ups, reducing delays and improving order accuracy
- Maintained accurate records of all orders and transactions, ensuring seamless tracking and reporting
- Provided administrative support to senior management, ensuring smooth daily operations and timely communications
Education
Bachelor of Business -
Langara College
Vancouver, BC10.2023
Bachelor of Business Administration -
Shiraz University
01.2018
Bachelor of Architecture -
Shiraz University
01.2011
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem Solving
- Sales & Product Knowledge
- Team Collaboration
- Adaptability & Time Management
- Order Processing & Admin Support
- Microsoft Office Suite
Languages
English
Full Professional
Technicalskills
- Proficient with Microsoft Office Suite
- CRM tools
- E-commerce platforms
Timeline
Sales Manager
Kelar Shoes
01.2019 - 01.2024
Gym Coach
Health Ministry of Iran
01.2019 - 01.2021
Administrative Worker
Shima Shoes Company
01.2014 - 01.2019
Bachelor of Business Administration -
Shiraz University
Bachelor of Architecture -
Shiraz University
Bachelor of Business -
Langara College
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