Majid Hendia
Calgary,AB
Summary
Proven leader in customer support and digital marketing, adept at driving customer satisfaction and brand awareness. At Walmart, spearheaded initiatives that enhanced service quality and team learning. Skilled in technical support and teamwork, I excel in creating impactful digital campaigns and fostering collaborative environments. Achieved significant improvements in customer engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Support Manager
Walmart
10.2021 - Current
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Managed daily operations to ensure smooth functioning of the support department.
Digital Marketing Manager
Self-employeed
07.2019 - Current
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
Electronics Sales Associate
Walmart
02.2020 - 02.2021
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
Education
Diploma - Electrical And Computer Engineering
Al-Khawarizmi Institute
Iraq-Baghdad09.2008
Skills
- Teamwork and Collaboration
- Problem-Solving
- Technical Support
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Support Manager
Walmart
10.2021 - Current
Electronics Sales Associate
Walmart
02.2020 - 02.2021
Digital Marketing Manager
Self-employeed
07.2019 - Current
Diploma - Electrical And Computer Engineering
Al-Khawarizmi Institute
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