Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Majid El Marzouqy

Grande Prairie,Canada

Summary

Hospitality Professional with exceptional leadership in F&B environments. Provides technical expertise to team members and supervises goal progression. Skilled in complaint handling, guest satisfaction and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Patient and empathetic.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Tim Hortons
Grande Prairie, Canada
06.2023 - Current
  • Supervises Team Members to ensure primary and secondary duties are completed.
  • Monitors and ensures all store policies are followed by Team Members during the shift.
  • Completes all required shift documentation (log completion, cash sales report).
  • Works in compliance with food safety, security, health & safety, and employment standards.
  • Reports unsafe acts, conditions, and incidents to management.

Food Service Supervisor

Royal Palace / Private Office for Sheikh Joaan Al Thani
Doha, Qatar
01.2014 - 05.2023
  • Provided staff with service training to ensure customer service goals were met.
  • Held daily stand-up meetings to review goals of the day and communicate needed information.
  • Delegated responsibilities and deployed staff according to standards to ensure all tasks were completed.
  • Maintained records of stock, repairs, sales, and wastage.
  • Estimated and ordered ingredients and supplies.
  • Ensured food service and quality control.
  • Inspected kitchens to observe food preparation, quality, and cleanliness.
  • Handled guest greetings, guided them to tables, and ensured high satisfaction.
  • Participated in large banquet operations with high standards of service.

Senior Waiter

Michlifen Ifrane Suite & Spa Hotel
Ifrane, Morocco
01.2013 - 04.2014
  • Greeted clients upon entry and guided them to tables while maintaining a positive and professional demeanor.
  • Recommended food and beverage options including wine pairings.
  • Ensured high standards of customer service in a luxury hotel environment.
  • Handled billing and payment transactions efficiently.

Trainee (Waiter / Cashier)

Wassim Hotel
Fes, Morocco
06.2012 - 12.2012
  • Assisted in table service and cashier duties.
  • Prepared and served specialty foods at patrons' tables.
  • Maintained high customer service standards during peak hours.

Education

Arabic Law -

Sidi Mohamed Ben Abdellah University
Fes, Morocco
10.2013

Hospitality and Tourism Technician -

Institute of Tourism and Hospitality Technology
Fes, Morocco
06.2012

High School Diploma (Modern Literature) -

Sidi Brahim High School
Fes, Morocco
06.2010

Skills

  • Strong interpersonal skills
  • Excellent communication skills
  • Planning and coordination
  • Quick learner
  • Client relations
  • MS Windows proficiency
  • POS systems knowledge
  • Positive and friendly attitude
  • Food safety compliance
  • Menu planning
  • Staff training
  • Inventory management
  • Quality control
  • Customer service

Websites

Certification

  • 2025, ProServe Liquor Certificate
  • 2021, SafeCheck Advanced Canadian Food Safety Certificate (Online)
  • 2018, Excellence in Front of House Service Certificate

Languages

  • Arabic, Native
  • French, Advanced
  • English, Intermediate

Timeline

Food Service Supervisor

Tim Hortons
06.2023 - Current

Food Service Supervisor

Royal Palace / Private Office for Sheikh Joaan Al Thani
01.2014 - 05.2023

Senior Waiter

Michlifen Ifrane Suite & Spa Hotel
01.2013 - 04.2014

Trainee (Waiter / Cashier)

Wassim Hotel
06.2012 - 12.2012

Arabic Law -

Sidi Mohamed Ben Abdellah University

Hospitality and Tourism Technician -

Institute of Tourism and Hospitality Technology

High School Diploma (Modern Literature) -

Sidi Brahim High School

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Majid El Marzouqy