MAJID EL MARZOUQY
Grande Prairie,AB
Summary
To be in a role with influence on guest satisfaction, food quality and presentation. Maintain a clean, safe, fun, positive and productive work environment in which every team member recognizes their role in making the customers experience the best possible.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Hortons
06.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
Food Service Supervisor
Royal palace / Private office for Sheikh Joaan Al Thani
01.2014 - Current
- Provides staff with service training to ensure customer service goals are met
- Holds daily stand up meetings to review be the different goals of the day and communicate needed information
- Delegate responsibilities and deploy staff according to standards to ensure all tasks are completed
- Maintain records of stock, repairs, sales, and wastage and Estimate order ingredients and supplies
- Control and Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Ensure food service and quality control.
Senior waiter
Michlifen Ifrane Suite & Spa Hotel
01.2013 - 04.2014
- Greeted clients upon entry and informed them of the daily food and drink specials; guided them to open tables while maintaining a positive and upbeat demeanor
- Served food and set up tables
- Recommend wines that complement clients' meals
- Present bill to clients and accept payment Maintained high standards of customer service during high-volume, fast-paced operations
- Participate in many banquet operations with a big number of customers with a high standard of service.
Trainee: waiter / cashier
Wassim Hotel Fes/Morocco
06.2012 - 12.2012
- Greet patrons, present menus, make recommendations, and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
- Recommend wines that complement patrons' meals
- Serve food and beverages
- Prepare and serve specialty foods at patrons' tables.
Education
Hospitality and tourism technician /Cooking Diploma -
Institute of tourism and hospitality technology
Fez, Atlas06.2012
High School Diploma / Modern Literature -
Sidi Brahim high school
Fes, Morocco06.2010
Skills
- Strong interpersonal skills
- Strong clients relations
- Excellent communication skills
- POS systems knowledge
- Positive and friendly
- An excellent planner and coordination
- Cooking skills
- Staff Supervision
Certification
- 2021, SafeCheck Advanced Canadian Food Safety certificate
- 2018, Excellence in front of house service Certificate
Languages
French
Full Professional
English
Professional Working
Arabic
Native or Bilingual
Link
http://linkedin.com/in/el-marzouqy-majid-1354bb9b
Personal Information
Title: Food service Supervisor
Timeline
Food Service Supervisor
Tim Hortons
06.2023 - Current
Food Service Supervisor
Royal palace / Private office for Sheikh Joaan Al Thani
01.2014 - Current
Senior waiter
Michlifen Ifrane Suite & Spa Hotel
01.2013 - 04.2014
Trainee: waiter / cashier
Wassim Hotel Fes/Morocco
06.2012 - 12.2012
Hospitality and tourism technician /Cooking Diploma -
Institute of tourism and hospitality technology
High School Diploma / Modern Literature -
Sidi Brahim high school