Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ma. Jesica Alolod

Iqaluit,NU

Summary

reliable and hardworking professional with over 4 years of combined experience in customer service and kitchen support roles. Proven ability to assist customers effectively, maintain high service standards, and work collaboratively in fast-paced environments. Quick learn with a positive attitude and strong focus on quality and effeciency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

KITCHEN HELPER

THE SNACK
07.2023 - Current
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.

CUSTOMER SERVICE REPRESENTATIVE

AFNI
07.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

ADVISOR 1/CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
07.2020 - 07.2022
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor of Science - Elementary Education (GENERAL EDUCATION)

UNIVERSITY OF ANTIQUE TARIO LIM MEMORIAL CAMPUS
TIBIAO, ANTIQUE
04-2018

Skills

  • Food handling
  • Cleaning
  • Chef support
  • Time management
  • Written communication
  • Relationship building
  • Customer relations
  • Active listening
  • Call center experience
  • Behavior management
  • Complaint handling
  • Strategic planning
  • Customer service
  • Classroom management

Languages

English
Full Professional

Certification

SafeCheck Advanced Food Safety Certification

10 MAY 2029

Contact Services NCII

Timeline

KITCHEN HELPER

THE SNACK
07.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

AFNI
07.2022 - 06.2023

ADVISOR 1/CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
07.2020 - 07.2022

Bachelor of Science - Elementary Education (GENERAL EDUCATION)

UNIVERSITY OF ANTIQUE TARIO LIM MEMORIAL CAMPUS

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Ma. Jesica Alolod