Ma. Jesica Alolod
Scarborough,ON
Summary
Dynamic professional with a dedicated work ethic, and strong customer relationship management skills. Proven ability to resolve issues efficiently while maintaining a professional demeanor. Experienced in food safety regulations and multitasking, ensuring high-quality service and customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Helper
The Snack
Iqaluit, Nunavut
07.2023 - 07.2025
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
- Stocked inventory shelves and organized supplies for efficient access.
- Collaborated with team members to ensure timely meal service during peak hours.
Customer Service Representative
AFNI
Quezon, NCR
07.2022 - 06.2023
- Assisted customers with inquiries and provided accurate information.
- Resolved customer complaints efficiently to ensure satisfaction.
- Handled high-volume calls while maintaining professionalism and patience.
Advisor 1/Customer Service Representative
Concentrix
Quezon , NCR
07.2020 - 07.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Elementary Education (General Education)
UNIVERSITY OF ANTIQUE TARIO LIM MEMORIAL CAMPUS
TIBIAO,ANTIQUE04-2018
Skills
- Food safety regulations
- Multitasking efficiency
- Adaptability to change
- Food quality standards
- Food preparation
- Customer relationship management
- Customer support services
- Active listening
- Creative problem solving
- Dedicated work ethic
- Detail orientation
- Professional demeanor
Certification
- SafeCheck Advanced Food Safety Certification
(10 MAY 2029)
- Customer Service NCII
Timeline
Kitchen Helper
The Snack
07.2023 - 07.2025
Customer Service Representative
AFNI
07.2022 - 06.2023
Advisor 1/Customer Service Representative
Concentrix
07.2020 - 07.2022
Bachelor of Science - Elementary Education (General Education)
UNIVERSITY OF ANTIQUE TARIO LIM MEMORIAL CAMPUS
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