Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ma. Jenifer Bersonda

Oil Springs,Canada

Summary

Dependable and collaborative logistics professional with over 10 years of experience in transportation coordination, pricing support, and supply chain operations across Canada, the U.S., and international markets. Skilled in managing daily shipments, aligning with carrier schedules, and supporting cross-functional teams to ensure reliable, on-time delivery. Comfortable working with software and transportation systems, with a strong understanding of shipment cutoffs and how to prioritize urgent customer needs. Known for being a proactive team player who brings a positive attitude, attention to detail, and a genuine interest in improving logistics processes in a sustainable and customer-focused way.


Overview

12
12
years of professional experience

Work History

Pricing Specialist

Yusen Logistics
12.2023 - Current
  • Drive revenue growth through competitive pricing strategies and tailored client solutions, supporting transportation and logistics operations.
  • Optimize procurement processes and support cross-functional teams to meet customer service and cost-efficiency targets.
  • Collaborate with key stakeholders to align pricing structures with market trends, maximizing profitability and competitiveness.
  • Support sustainability goals by negotiating environmentally friendly transportation solutions and cost-effective routes.

Customer Service Associate (part-time)

Home Depot Sarnia
04.2023 - 05.2024
  • Provided prompt and friendly customer assistance, processing over 20 sales transactions daily.
  • Managed daily compliance with company policies, including safety guidelines and customer service standards.
  • Assisted in inventory management, ensuring accurate product availability and restocking.
  • Collaborated with team members to achieve and exceed sales targets.

Account Executive

Yusen Logistics Philippines Inc.
05.2019 - 08.2022
  • Managed and expanded key accounts, resulting in a 15% increase in revenue.
  • Developed and executed comprehensive account strategies, leading to successful contract negotiations.
  • Collaborated with cross-functional teams to tailor solutions and deliver value propositions.
  • Conducted regular customer meetings to identify opportunities and ensure high customer satisfaction.

Sales Support

Yusen Logistics Philippines Inc.
01.2018 - 04.2019
  • Provided exceptional customer service in the shipping and logistics industry.
  • Developed and maintained strong client relationships, contributing to high customer retention rates.
  • Assisted in coordinating shipments to ensure on-time deliveries and minimize disruptions.
  • Conducted market research to identify potential clients and support the development of sales strategies.
  • Collaborated with the sales team to prepare and deliver persuasive presentations to prospective clients.

Customer Service Assistant

SITC Container Lines Philippines Inc.
07.2013 - 04.2017
  • Provided exceptional customer service in the shipping and logistics industry, handling inquiries, and resolving issues promptly, showcasing a commitment to customer satisfaction.
  • Actively engaged with clients, demonstrating strong interpersonal skills by asking pertinent questions and overcoming objections, contributing to positive client relationships.
  • Coordinated shipments efficiently, ensuring on-time deliveries and minimizing operational disruptions, showcasing a keen understanding of logistics operations.
  • Maintained up-to-date knowledge of shipping and logistics procedures, demonstrating adaptability in a dynamic industry environment.

Education

Postgraduate Certificate in International Business - Business Administration And Management

Lambton College
Sarnia, ON
04.2024

Bachelor of Science - Marketing and Advertising

De La Salle University
Dasmariñas City, Cavite
04.2013

Skills

  • Enhanced Customer Service
  • Account Management
  • Interpersonal Engagement
  • Risk Management
  • Freight Forwarding
  • Efficient Coordination
  • Streamlining logistics processes
  • Understanding of shipping procedures

Languages

English
Full Professional

Timeline

Pricing Specialist

Yusen Logistics
12.2023 - Current

Customer Service Associate (part-time)

Home Depot Sarnia
04.2023 - 05.2024

Account Executive

Yusen Logistics Philippines Inc.
05.2019 - 08.2022

Sales Support

Yusen Logistics Philippines Inc.
01.2018 - 04.2019

Customer Service Assistant

SITC Container Lines Philippines Inc.
07.2013 - 04.2017

Postgraduate Certificate in International Business - Business Administration And Management

Lambton College

Bachelor of Science - Marketing and Advertising

De La Salle University

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Ma. Jenifer Bersonda