Majeh Abelido
Prince Albert,SK
Summary
Experienced staff leader with a strong work history, motivational approach, and upbeat nature. Expertise in training employees and implementing organized approaches for daily planning, scheduling, and customer service. Forward-thinking with an industrious work ethic, prioritizing diplomatic communication for maximum engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chertodd Holding LTD
Prince Albert, SK
10.2018 - 10.2024
- Supervised day to day operations to meet performance, quality and service expectations
- Assisted in organizing and overseeing assignment to drive operational excellence
- Maintained positive customer relations by addressing problems head on and implementing successful corrective actions
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Receptionist
Best Western Premier
Prince Albert, SK
11.2019 - 12.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Food and Beverages Receptionist
Shangri-La Hotels and Resorts
Philippines
05.2016 - 05.2018
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Kept Reception area clean and neat to give visitors a positive first impression.
Guest Service Associate
Hotel XYZ
Philippines
02.2015 - 03.2016
- Provided guests with information on local attractions, restaurant and transportation services to enhance their stay
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction
- Took reservations over the phone and through email, recording guest information in the computer system and verifying details
- Delivered messages, mail, and packages left for guests to hotel rooms
- Collaborated with front of house and housekeeping departments to facilitate smooth hotel operations.
Team Leader
McDonald's
06.2012 - 07.2013
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Helped meet changing demands by recommending improvements to business systems or procedures
- Promoted high standards through personal example to help each member understand expected behavior and standards
- Optimized customer experience by delivering superior services and effective supply of services and materials.
Education
Bachelor's in Hotel and Restaurant Management -
Ama Computer Learning Center
Tacloban Leyte, Philippines04.2015
Skills
- Assistant Manager Experience
- Management
- Guest Services
- Host/Hostess
- Cash Handling
- Store Management Experience
- Inventory Control
- Serving Experience
- Cleaning Experience
- POS
- Supervising Experience
- Administrative Experience
- Front Desk
- Shift Management
- Restaurant Management
- Microsoft Word
Languages
English
Professional Working
Certification
Food Handler Certification
Timeline
Front Desk Receptionist
Best Western Premier
11.2019 - 12.2020
Assistant Manager
Chertodd Holding LTD
10.2018 - 10.2024
Food and Beverages Receptionist
Shangri-La Hotels and Resorts
05.2016 - 05.2018
Guest Service Associate
Hotel XYZ
02.2015 - 03.2016
Team Leader
McDonald's
06.2012 - 07.2013
Bachelor's in Hotel and Restaurant Management -
Ama Computer Learning Center