MA. JECIL DICHE
MOOSEJAW,SK
Summary
Seeking opportunities to expand professional capability and apply a broad skill set toward team success. Demonstrated ability to communicate clearly and work effectively with diverse groups under shifting demands.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Swing Manager
Spring Valley Farm LTD
Moose Jaw, Saskatchewan
12.2022 - Current
- Monitored inventory levels to ensure optimal stock availability for customer satisfaction.
- Performed weekly maintenance and calibration of restaurant equipment for product quality.
- Resolved customer complaints in a professional manner while upholding company standards.
- Monitored cash registers throughout shifts; reconciled tills at the end of each shift according to company policy.
- Implemented operational procedures to ensure compliance with company policies and safety regulations.
- Prepared and led food service training programs to teach staff various tasks.
- Guided customers in selecting products that matched their needs, successfully upselling additional items.
2nd Assistant Manager
EMIRATES FAST FOOD COMPANY LLC.
DUBAI, UAE
03.2018 - 11.2022
- Led and developed team to execute Quality Service Cleanliness & Values, contributing to sales growth and effective cost management for a McDonald's restaurant.
- Demonstrated leadership behaviors and reinforced team accountability to foster a positive work environment.
- Manages shifts and/or areas without supervision. Prepares shift changeover for the next manager
- Maintained standards for raw and finished product quality, service speed and quality, cleanliness and sanitation, ensuring customer satisfaction.
- Supervised a team, products, and equipment to uphold high standards of quality, service, and cleanliness.
- Ensured consistent supervision of team members to deliver top quality service and food preparation.
- Greet customers when they arrive and ensure that they are properly looked after by crew members.
- Addressed customer complaints regarding service quality and responded promptly to food-related issues.
- Handle POS balancing by counting cash at the end of each shift and ensuring that any discrepancies are immediately addressed
Crew Trainer
EMIRATES FAST FOOD COMPANY LLC.
DUBAI, UAE
12.2015 - 03.2018
- Implemented the 4-step method of training for all new crew to ensure effective onboarding.
- Explain to the crew the "how to "and why behind McDonald's policies and procedures.
- Assisted the management team in executing plans to meet restaurant goals and shift targets.
- Actively reinforces food safety, cleanliness and sanitation procedures.
- Completed the required number of SOCs during each shift to ensure operational efficiency.
Crew
EMIRATES FAST FOOD COMPANY LLC.
DUBAI, UAE
06.2013 - 11.2015
- Led crew in planning, organizing, and executing shift plans to support shift managers effectively.
- Executed daily operations following standard procedures to maintain consistency and reliability.
- Modeled adherence to minimum standards to encourage team compliance.
- Presented a professional appearance while interacting with customers.
Sales Clerk
SM TAYTAY
08.2011 - 03.2013
- Greeted and engaged with customers courteously to foster a welcoming environment.
- Answered and resolved customer inquiries regarding merchandise to enhance the shopping experience.
- Organized storage room for easy access to merchandise, improving efficiency during peak hours.
Education
BSBA - Management
THE LEWIS COLLEGE
01-2011
Immaculate Heart of Mary School
01-2009
Skills
- Inventory control
- Equipment calibration
- POS reconciliation
- Food safety compliance
- Customer service
- Team supervision
- Problem solving
- Customer service focus
- Conflict resolution
Personal Information
- Date of Birth: 1992-09-20
- Gender: Female
- Nationality: Filipino
Certification
- Occupational Health Committee Level 2
WorkSafe Saskatchewan
August 28, 2024 - Occupational Health Committee Level 1
WorkSafe Saskatchewan
August 20, 2024 - Supervision and Safety Certificate Completion
WorkSafe Saskatchewan
January 24, 2024 - Standard First Aid & CPR/AED level C (BL)
Canada Red Cross
September 09, 2024 - Saskatchewan Health Authority
Basic.fst (TrainCan Inc.)
January 16, 2024
Disclaimer
I hereby certify that the above information is true to the best of my knowledge and belief. MA. JECIL DICHE
Timeline
Swing Manager
Spring Valley Farm LTD
12.2022 - Current
2nd Assistant Manager
EMIRATES FAST FOOD COMPANY LLC.
03.2018 - 11.2022
Crew Trainer
EMIRATES FAST FOOD COMPANY LLC.
12.2015 - 03.2018
Crew
EMIRATES FAST FOOD COMPANY LLC.
06.2013 - 11.2015
Sales Clerk
SM TAYTAY
08.2011 - 03.2013
BSBA - Management
THE LEWIS COLLEGE
Immaculate Heart of Mary School