Majda Benmoussa
MONTREAL,QC
Summary
Dynamic Collections Agent with proven expertise at Commercial Credit Adjusters Ltd in debt negotiation and customer communication. Skilled in crafting effective payment arrangements, I excel in fostering strong client relationships while achieving collection goals.
My analytical abilities and goal-oriented approach ensure timely repayments and enhanced customer satisfaction. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Collections Agent
Commercial Credit Adjusters Ltd
Montreal, Quebec
01.2025 - Current
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Financial Services Agent
Gatestone (Rogers)
Montreal, Quebec
04.2024 - 11.2024
- Verified customer account balances and processed payments accordingly.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Prepared monthly reports summarizing collections activity for management review.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Make promises to pay to customers.
- Proceed with payment by phone using a credit card.
Cashier
Metro Plus
Montreal, Quebec
05.2023 - 02.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Petro-Canada
Montreal, Quebec
09.2022 - 02.2023
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Dollarama
Montreal, Quebec
08.2020 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening.
Education
DVS - Travel Consulting And Sales
Pius Culinary Institute And Business
Montreal, QC06-2018
High School Diploma -
Sophie-Barat
Montreal, QC06-2017
Skills
- Debt collection
- Payment processing
- Negotiation techniques
- Financial analysis
- Customer communication
- Account management
- Payment arrangements
- Customer relationship management
- Sales techniques
- Goal orientation
- Debt negotiation
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Collections Agent
Commercial Credit Adjusters Ltd
01.2025 - Current
Financial Services Agent
Gatestone (Rogers)
04.2024 - 11.2024
Cashier
Metro Plus
05.2023 - 02.2024
Cashier
Petro-Canada
09.2022 - 02.2023
Cashier
Dollarama
08.2020 - 10.2021
DVS - Travel Consulting And Sales
Pius Culinary Institute And Business
High School Diploma -
Sophie-Barat
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