Majd Zayat
Toronto,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CEA & SDO
TD Bank
12.2022 - 09.2024
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Maximized branch profitability by analyzing fee structures, adjusting pricing strategies as necessary based on competitive market conditions.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
Customer Care Representative
Results Lifestyle
02.2020 - 10.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers about billing, payment processing and support policies and procedures.
- Navigated multiple computer systems and applications to find information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - Business Economics
York University
Toronto, ON12-2024
Skills
- Branch operations
- Goal setting and achievement
- Sales and Cross-selling
- Risk management awareness
- Time management proficiency
- Relationship building
- Consumer banking
- Policy adherence
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Banking and Financial Institutions, University of Illinois, 2022 May
- Financial Markets, Yale University, 2022 June
- Google Data Analytics Specialization, Google, 2022 July
Timeline
CEA & SDO
TD Bank
12.2022 - 09.2024
Customer Care Representative
Results Lifestyle
02.2020 - 10.2022
- Banking and Financial Institutions, University of Illinois, 2022 May
- Financial Markets, Yale University, 2022 June
- Google Data Analytics Specialization, Google, 2022 July
Bachelor of Arts - Business Economics
York University
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