Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maja Tetrault

Tillsonburg,Ontario

Summary

Dedicated employee with a proven track record of excellence in verbal and written communication. Recognized for fostering enriching and positive experiences, I bring meticulous attention to detail and thrive in fast-paced work environments. My adaptability allows for seamless collaboration with team members, ensuring efficient learning processes and the successful implementation of changes. With a keen focus on providing exceptional service, my skills are instrumental in facilitating impactful coaching calls and ensuring comprehensive understanding throughout the training journey. My experience in dynamic settings reflects my ability to quickly grasp new concepts and implement changes with timeliness, contributing to a culture of continuous improvement and learning.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Case Manager

Canada Protection Plan/ Foresters Financial
2024 - Current
  • Oversaw the end-to-end application process, ensuring adherence to service expectations and performance benchmarks (KPIs).
  • Evaluated underwriting documentation, including medical exams, paramedical assessments, and supplementary health forms.
  • Maintained consistent, professional communication with stakeholders regarding missing or incomplete information.
  • Resolved outstanding requirements and pending matters to support achievement of production objectives.
    Coordinated and prioritized a high volume of daily case follow-ups to maintain timely progress.

Experience Centre Representative

Foresters Financial
  • Prioritize the customer relationship at all times by listening and responding with empathy
  • Ability to meet tight timelines under pressure while delivering quality service
  • Answer, inbound service related calls regarding all Foresters Financial affairs
  • Provide the highest level of customer Service and facilitate all actions necessary through collaboration with multiple business areas, including search and follow up to positivity satisfactory customer needs
  • Trained on disbursements and allowing to be knowledgable on how to process a cancellation request.
  • Responding to payments inquiries and coordinating payment arrangements
  • Providing excellent customer service, and prompting the benefits of being a Foresters member by educating our members about my policy
  • Educating our members on which type of Foresters Product they have. Sharing in detailed about the coverage and riders the may may have.
  • Having knowledge on the different type of policies and riders the member may have
  • Proficiently determine the needs of the caller and provide support with accurate and timely resolution
  • Knowledgeable of our website ProSITE, CRM, WMA, My Policy, and EZBiz.

Administrative assistance in the HR Department/Security Services

Securitas Canada Ltd
  • Human Resources assistance at the Corporate level for Securitas Canada
  • Assisted in Recruiting for Security Guards
  • Hosted a job fair
  • Greeted candidates and marked their assessment tests
  • Answered telephone calls at our switchboard
  • Assigned to various locations such as: the Jewish Community Centre, Dell Canada, Japanese Consulate and BMO Head Office
  • Accomplished 15+ years’ experience of professionalism within the security industry as a security officer
  • Used tact when dealing with all internal and external clients
  • Escorted personnel to highly secure locations
  • Assigned to an executive measure
  • Carried out Control Centre duties including monitoring critical information on CCTV, and conducted patrols internally and externally
  • Observed for fire, leaks, and abnormal actives
  • Created and programmed badges for new clients/employees/visitors as well as site protocols
  • Issued parking warning tickets to those individuals who violated parking rules and regulations
  • Completed detailed, daily oral and written communication via activity reports, memo books, and individual incident reports

Education

Condominium Management and Administration Certificate - undefined

Humber College
Etobicoke, ON
01.2017

Security Training Management - Level one Certificate - undefined

Centre for Security Training Management Training Programs
Scarborough, ON
01.2004

Early Childhood Education Diploma - undefined

George Brown College
Toronto, ON
01.2002

OSSD - undefined

David & Mary Thomson Collegiate
Toronto, ON
01.2001

Skills

  • Welcoming and friendly
  • Diplomatic
  • Report Writing
  • Excellent Communication
  • Event Management
  • Time Management
  • Document Preparation
  • Confident Problem Solver
  • File Management
  • Problem Resolution
  • Communication Oral/Written
  • Organizational Skills
  • Public Relations
  • Database Entry/Management
  • Decision Making
  • Schedule Management

Certification

  • LinkedIn Learning Courses
  • Customer Service Foundations
  • Building Rapport with Customers
  • Customer Service: Handling Abusive Customer
  • Coaching and developing Employees
  • Interpersonal Communication

Languages

English
Native or Bilingual

Timeline

Condominium Management and Administration Certificate - undefined

Humber College

Security Training Management - Level one Certificate - undefined

Centre for Security Training Management Training Programs

Early Childhood Education Diploma - undefined

George Brown College

OSSD - undefined

David & Mary Thomson Collegiate

Experience Centre Representative

Foresters Financial

Administrative assistance in the HR Department/Security Services

Securitas Canada Ltd

Case Manager

Canada Protection Plan/ Foresters Financial
2024 - Current

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Maja Tetrault