Maitry Shah
Barrie,Canada
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Collections Agent
Bill Gosling Outsourcing
11.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Loan Verification Analyst
Bill Gosling Outsourcing
10.2024 - 11.2024
- Developed strong relationships with lenders, fostering trust, collaboration, and effective communication throughout the loan application process.
- Assisted in maintaining regulatory compliance through thorough documentation reviews and adherence to industry guidelines.
- Streamlined loan verification processes for increased efficiency and reduced turnaround times.
- Improved customer satisfaction with timely, accurate, and comprehensive loan analyses.
- Identified potential fraud risks by meticulously analyzing loan application data and documents.
- Expedited the loan decision-making process by working closely with sales representatives on challenging applications.
Financial Service Representative
Cash Express
05.2023 - 09.2024
- Developed expertise in financial products and services, providing superior customer service to clients
- Proficient in analyzing customer data and identifying appropriate financial solutions
- Gained experience in use of various Banking systems and software for financial transactions
- Ensuring compliance with financial regulations and laws in all banking transactions
- Developing strong interpersonal and communication skills to effectively engage with customers
- Implemented new financial strategies to drive revenue growth for the company
Senior Executive
Vodafone Shared Services India Pvt.Ltd (VISPL)
12.2016 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Developed strong relationships with customers by providing personalized assistance and support
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
Administrative Assistant
VIEC International
04.2014 - 11.2016
- Handled confidential documents in an organized manner according to established protocol
- Prepare the students going abroad for studies for Visa Interviews of different countries
- Fill up admission forms for different universities and prepare student visa files
- Maintained up-to-date knowledge of current immigration laws and regulations
- Processed applications for temporary work permits, student visas, and other types of nonimmigrant visas
- Managed scheduling and appointment setting for 3 executives leading to improved time management and smoother operations
Skills
- Time management
- Willing to work in a group
- Document Management
- Skip tracing
- Collections processing
- Account management
- Payment arrangement
- Discrepancy Resolution
- Attention To Detail
- Data Auditing
- Training & Development
Accomplishments
- Executive of the Month- 3 times
- Employee of the Month
Projects
Remote Control Circuit through RF without microcontroller
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Education
Diploma - Electronics And Communication Engineering
Gujarat Technological University
Rajkot, Gujarat 08.2012 - 12.2015
Certification
- Canadian Investment Funds Course -IFSE Institute (December'24)
Timeline
Collections Agent
Bill Gosling Outsourcing
11.2024 - Current
Loan Verification Analyst
Bill Gosling Outsourcing
10.2024 - 11.2024
Financial Service Representative
Cash Express
05.2023 - 09.2024
Senior Executive
Vodafone Shared Services India Pvt.Ltd (VISPL)
12.2016 - 12.2022
Administrative Assistant
VIEC International
04.2014 - 11.2016
Diploma - Electronics And Communication Engineering
Gujarat Technological University
08.2012 - 12.2015
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