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Maitri Sharma
Department Manager
Richmond,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Customer Service Representative/Department Manager
Canadian Tire
09.2020 - Current
- Solid problem-solving skills
- Learn to identify customer needs or desires to recommend the appropriate product or service
- Able to process orders, forms, applications, or requests
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Ability to multitask since some tasks will require a Customer Service
- Representative to communicate with multiple customers at one time
- Adaptability and flexibility to deal with different customers and needs in a short period of time
- Effective liaison between customers and internal departments
- Increased efficiency and team productivity by promoting operational best practices.
Supervisor
Tim Hortons
06.2017 - 09.2017
- Rotated through a series of 3 different stations each 3 hours based on team needs
- Quality Checked components to determine conformance to specifications, disposing of any unacceptable parts
- Corrected issues in timely manner to maintain productivity goals
- Directing the team according to the desired goals of the day
- Food safe training along with the training videos related to the restaurant food
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Quality Check
K-Bro Linen Systems
Burnaby, BC
02.2017 - 08.2017
- K-bro Linen
- Quality Check
- Consulted with engineers to resolve quality, production and efficiency problems
- Developed and implanted best practices for defect prevention and continuous improvement
- Conducted quality results audits and root cause analysis and coordinated government inspections, quality testing and training for WHMIS program at all work centers
- Completed non-destructive tests and visual inspections continuously
- Set up and maintained physical and electronic filing systems.
Education
Business Management in Business, Commerce, Business Studies and Economics and Accountancy
Kwantlen Polytechnic University
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Sacred Heart Convent Senior Secondary School
Skills
Sampling protocolsundefined
Additional Information
- Awards and Acknowledgements Food Serve Certificate Basic Security License Dispatcher Certificate
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Dispatcher
Interests
Timeline
Dispatcher
07-2023
Food safe
02-2023
Security
10-2020
Customer Service Representative/Department Manager
Canadian Tire
09.2020 - Current
Supervisor
Tim Hortons
06.2017 - 09.2017
Quality Check
K-Bro Linen Systems
02.2017 - 08.2017
Interschool basket ball tournament at district level
08-2013
Business Management in Business, Commerce, Business Studies and Economics and Accountancy
Kwantlen Polytechnic University
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Sacred Heart Convent Senior Secondary School
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