Summary
Overview
Work History
Education
Skills
Timeline
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Maitri Patel

Kitchener

Summary

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

5
5
years of professional experience

Work History

Area Manager

Amazon
03.2022 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.

Customer Service Manager

Walmart
05.2021 - 03.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Researched and corrected customer concerns to promote company loyalty.

Physiotherapy Assistant

Achieva
07.2020 - 02.2022
  • Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
  • Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
  • Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
  • Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
  • Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
  • Improved patient mobility by designing and implementing tailored exercise programs.

Customer Service Cashier

Walmart
10.2019 - 04.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Post Graduation Diploma - Health, Wellness And Fitness

Mohawk College of Applied Arts And Technology
Hamilton, ON
04-2021

Bachelor in Physiotherapy - Physiotherapy

Sardar Patel University
Anand, Gujarat, India
05-2018

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Quality assurance
  • Performance management

Timeline

Area Manager

Amazon
03.2022 - Current

Customer Service Manager

Walmart
05.2021 - 03.2022

Physiotherapy Assistant

Achieva
07.2020 - 02.2022

Customer Service Cashier

Walmart
10.2019 - 04.2021

Post Graduation Diploma - Health, Wellness And Fitness

Mohawk College of Applied Arts And Technology

Bachelor in Physiotherapy - Physiotherapy

Sardar Patel University

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Maitri Patel