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Hard-charging graduate with advanced education and analytical mindset prepared for the demands of modern business operations. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Highly organized with a focus on providing professional and efficient customer service. Thrives under pressure to manage successful teams, deliver promised results, and exceed expectations. Offers talents for conflict resolution and dispute mediation to maintain harmonious and collaborative environments. Eager to learn operations from the ground up and positively impact the organization.

Seasoned professional with a robust background in customer service and banking, notably at Henkel. Excelled in enhancing customer partnerships and operational excellence, leveraging strong analytical and problem-solving skills. Proven track record in sales growth and team leadership, adept in Salesforce, SAP and Microsoft Office, ensuring top-notch customer satisfaction and service delivery.

As a second-year English Philology student with a focus on Business and Marketing, I have acquired substantial knowledge in consumer behavior, market research, and digital marketing. My education and practical experience enable me to blend linguistic expertise with business strategies, crafting impactful marketing solutions.

At the projects that I worked, I honed my sales tactics, handled complex customer issues, and improved service processes using some of the tools I know well, such as Salesforce, Zendesk, E-commerce, Genesys Cloud, and Amazon Connect. I am a skilled customer service specialist, enthusiastic about connecting with like-minded professionals and continuously advancing in this dynamic field.

I am open to learning new things and willing to push my limits. I consider myself to be hardworking, positive, dependable, responsible, and motivated by myself. I can stay on task and meet deadlines even when under pressure.

  Diligent professional with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.  

Maitri Khatri

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Customer Service Specialist

Art & Craft Coordinator

Sales Specialist

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GED -

BBA - Marketing

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Customer Service Specialist

Sales Specialist

Art & Craft Coordinator

GED -

BBA - Marketing

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