Summary
Overview
Work History
Education
Skills
Certification
Project Work
Timeline
Generic

Maitri Dave

Summary

Creative, hardworking and reliable graduate willing to start a challenging career with progressive organization. Analytical problem-solver offering decision-making and time management skills. Specializing in inspections, compliance and team leadership. Passionate for the opportunities which gives a scope to enhance knowledge and utilize my skills towards the growth of the organization and development of society too.

Overview

6
6
years of professional experience
1
1
Certification

Work History

DevOps Engineer

Equifax
Montreal, QC
10.2022 - Current
  • Cleaned and manipulated raw data.
  • Applied feature selection algorithms to predict potential outcomes.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked with Google sheets, GCP, JIRA and Confluenece
  • Handled Salesforce tickets to maintain the Provisioning of data on Client's Portal across banking sector, small enterprises and Fintech groups.
  • Used Tableau for quarterly reports generation and data clarity.
  • Know ServiceNOW MDM system and ticketing system.
  • Provided supporting information to substantiate research findings.
  • Developed software to integrate with internal back-end systems.
  • Performed root cause analysis of production errors and resolve technical issues.
  • Developed scripts to automate visualization.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Implemented systems automation using scripting languages like Python and Bash.

Cloud Support Engineer

Cognizant
Montréal, Quebec
05.2022 - 09.2022
  • Provided technical support to customers on cloud-based applications and products.
  • Developed new solutions for cloud services in order to improve customer experience.
  • Monitored the performance of multiple cloud platforms including AWS, Azure, and other industry-leading providers.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Troubleshot complex problems with cloud computing systems and networks.
  • Assisted with the deployment of new applications into a variety of clouds.
  • Implemented cloud policies, managed technology requests and maintained service availability.
  • Selected appropriate AWS service based on compute, data or security requirements.
  • Created scripts to automate processes within the cloud environment.
  • Provided guidance on how to optimize resources used by customers in their cloud deployments.

Junior DevOps Engineer

CGI
Sherbrooke, QC
01.2021 - 12.2021
  • Assessed software problems and utilized troubleshooting tools to swiftly resolve issues.
  • Tackled unfamiliar challenges and remained unfazed due to wide knowledge of IT best practices and industry standards.
  • Strove to improve services and technologies through continued analysis of system performance.
  • Assisted IT and information system planning, execution and management to improve operational effectiveness.
  • Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.

  • Participated in daily standup meetings with DevOps team to discuss tasks and progress.
  • Developed automation processes for deploying and managing applications on cloud-based platforms.
  • Configured virtual machines using Docker containers for testing purposes.

Research Assistant

Bishop's University
Shebrooke, QC
05.2021 - 12.2022
  • Shared research findings through publications, presentations and conferences.
  • Applied good documentation practices when recording data and managing source documentation.
  • Developed reports and recommendations regarding research outcomes.
  • Assisted in research and development of new equipment, products and processes.
  • Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.
  • The research is about the Computer Aided Intervention software.
  • Worked with students individually to address areas of concern.
  • Helped with literature review papers.
  • Reviewed literature to remain current with new procedures and apply learnings to research.
  • Responded to emails relating to research.
  • Summarized research data into tables, graphs and narratives.

Microsoft 365 Technical Advisor

Sherweb
Sherbrooke, QC
05.2020 - 08.2020
  • Independently researched solutions using resources, determining root causes and designing customized solutions for unique customer situations.
  • Collaborated with third-party retail technicians to diagnose and address customer complaints and issues with branded products.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Supported customers with online billing, access and account issues.

Cloud Application Developer Intern(Child@24)

Silverwings Pvt Ltd
Ahmedabad , Gujarat
03.2018 - 04.2019
  • Completed the project in one year internship single handedly.
  • Used variety of technologies, including Android Studio, MVC, PHP, Java and SQL Server 2012,Postman and worked with APIs to create new applications.
  • Met with clients to brainstorm in discussion meetings.
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
  • Coded user-customizable applications to convert raw data from design engine to easily understandable graphical formats.
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.

Cloud Application Developer Intern

Silverwings Pvt Ltd
Ahmedabad , Gujarat
03.2018 - 04.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Instrumented and modified unit and integration tests to improve software quality and reliability.
  • Coded user-customizable applications to convert raw data from design engine to easily understandable graphical formats.
  • Reviewed project requirements to identify customer expectations and number of resources needed to meet goals.
  • Developed automation scripts using Python boto library for provisioning and configuring AWS resources like EC2 instances, VPCs.
  • Ensured that all purchases comply with applicable laws, regulations and organizational policies.

Startup Founder

Virtual Events
Ahmedabad, Gujarat
05.2018 - 11.2019
  • Developed business plan to launch startup venture.
  • Conducted market research and identified target customer segments.
  • Built a team of professionals with diverse skill sets.
  • Built CI and CD pipelines for deploying applications using CodePipeline and CodeBuild services.
  • Automated deployment processes using Jenkins CI and CD pipelines.
  • Utilized version control systems such as Git and GitHub to store source code changes in a secure manner.
  • Analyzed usage statistics of digitized assets and made recommendations for improvements.

Education

Master of Science - Computer Science

Bishop's University
Sherbrooke,Quebec
02.2022

Bachelor of Engineering - Computer Engineering

Ahmedabad Institute of Technology
Ahmedabad,Gujarat
05.2019

Skills

  • Python
  • Tableau
  • Javascript and HTML
  • JIRA/GIT
  • CI/CD
  • Confluence
  • ServiceNow
  • SQL
  • Jenkins/Ansible
  • AWS(Lambda,EC2, IAM, CodeCommit,S3,Storage)/GCP Cloud
  • Start-up experience
  • Microsoft word, powerpoint, excel,Office 365/MS Suite
  • Kubernetes
  • Docker

Certification

  • AWS Cloud Practitioner - 2023
  • AWS Developer Associate DVA-CO2 - 2024

Project Work

  • Data Migration Service
  • Cloud Formation
  • LogDNA - MEZMO
  • Serverless Application
  • CI/CD with AWS services
  • AWS In-Build Microservices

Timeline

DevOps Engineer

Equifax
10.2022 - Current

Cloud Support Engineer

Cognizant
05.2022 - 09.2022

Research Assistant

Bishop's University
05.2021 - 12.2022

Junior DevOps Engineer

CGI
01.2021 - 12.2021

Microsoft 365 Technical Advisor

Sherweb
05.2020 - 08.2020

Startup Founder

Virtual Events
05.2018 - 11.2019

Cloud Application Developer Intern(Child@24)

Silverwings Pvt Ltd
03.2018 - 04.2019

Cloud Application Developer Intern

Silverwings Pvt Ltd
03.2018 - 04.2019

Master of Science - Computer Science

Bishop's University

Bachelor of Engineering - Computer Engineering

Ahmedabad Institute of Technology

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Maitri Dave