Maitri Chhabra
Kaithal
Summary
Experienced in Order to Cash with over 2+ year of experience in various ERP systems. Global Client Analyst for the company with dedication to training and developing top level Talent. Involved directly with the Team to bring Business and later to ensure it works smoothly. As Order to Cash Analyst my Management Philosophy is to build and develop the strongest talent possible and I am true believer in Change management. Extensive Experience in billing, forecasting, revenue and contract analysis.
Overview
7
7
years of professional experience
Work History
Senior Associate
Wipro HR Services India Pvt ltd.
Gurgaon
03.2022 - Current
- Contract Analysis to validate the entire Order to Cash process.
- Create, validate and publish project Invoices by validating information from various sources like Timesheets, Expense reports, Bill rates, Sub-contractor Invoices.
- Ensure completion of straight-line revenue items.
- Involved in Automation projects to help ensure quality for clients.
- Maintain accurate records to support the audit trail for assigned requests.
- Assisting in integration process for helping client to pay easily and quickly.
- Managing Invoicing and Forecasting for the clients.
- Drive the adoption of standardization of end-to-end O2C process.
- Identifying Areas of process improvements involving tangible benefits as defined by the organization.
- Prepares customer invoices in a timely manner and resolves disputes resulting from billing and/or contract issues
- Processing the credit and rebill.
- Handling charge code reconciliation.
- Ensure closure of completed projects in ERP.
- Research and response to client inquiries by providing a complete assessment of the issues and offers recommendations to resolve.
Relationship Manager
Dialabank
Chandigarh
06.2020 - 06.2021
- worked in Sales and Marketing and achieved a huge number of targets.
- Performed and completed tasks in less than the estimated time.
- Always worked in a Team and motivated colleagues to
- Perform great in group tasks.
- Rewarded with huge prizes and achieved employee of the month thrice.
Event Coordinator
EYP
Chandigath
06.2019 - 09.2019
- Arranged events for multiple stories and spots.
- Prepared budgets and ensured adherence.
- Gathering information about the client’s objectives,budget, and preferences.
Customer Service Representative
Story creators
Chandigarh
04.2018 - 04.2019
- Handle customer complaints by providing solutions,often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to refer them at a later date.
Education
Masters of Business Administration - Finance
Lovely Professional University
Jalandhar07-2023
Masters of Commerce - HR And Marketing
Panjab University
Chandigarh05-2022
Bachelors of Commerce - Marketing
Panjab University
Chandigarh05-2019
Skills
- Helping Team Members & Other Teams in Solving Queries
- Assisting Manager in Creating Various Team Reports
- Able to prioritize workload and adapt quickly to changing needs
- Enthusiastic, hard-working, sincere honest and ready to assume responsibilities
- Excelling Interpersonal Skill
- Smart Worker, Willingness to learn new things
- Ready to take initiative
Achievements
- Received appreciations from the Project Managers for timely response with accuracy
- Received peer to peer recognition twice for fast learning and handling high volume with efficiency
- Received team Award
- Received Star of the Week Award.
Declaration
I hereby declare that the above information furnished by me is correct to the best of my knowledge and belief.
Timeline
Senior Associate
Wipro HR Services India Pvt ltd.
03.2022 - Current
Relationship Manager
Dialabank
06.2020 - 06.2021
Event Coordinator
EYP
06.2019 - 09.2019
Customer Service Representative
Story creators
04.2018 - 04.2019
Masters of Business Administration - Finance
Lovely Professional University
Masters of Commerce - HR And Marketing
Panjab University
Bachelors of Commerce - Marketing
Panjab University
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