Maitree Thaker
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and the finance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchant Settlement Specialist
Canadian Tire Financial Services
03.2023 - 07.2024
- Administered and resolved non-fraud disputes for AMEX, PayPal, Visa, MasterCard, and Canadian Tire MasterCard, ensuring regulatory compliance and minimizing financial losses.
- Leveraged Moneris, SAP, HostCapture, and TSYS platforms to efficiently manage chargebacks and represented cases
- Orchestrated seamless transaction settlement processes across multiple payment gateways, ensuring accuracy and timeliness in financial reconciliations
- Generated and meticulously reviewed monthly and quarterly financial reports, identifying discrepancies and optimizing settlement performance for enhanced financial outcomes
- Conducted comprehensive Monthly Dispute Expense (MDE) analyses to track dispute-related costs, facilitating strategic decision-making to maximize company profitability
- Collaborated cross-functionally with finance, customer service, and fraud prevention teams to streamline dispute resolution processes and enhance operational efficiency
- Initiated and participated in continuous process improvement initiatives, implementing innovative solutions to elevate the accuracy and efficiency of settlement and dispute resolution operations.
- Efficiently Communicated with the merchant store to have a mutual understanding of the dispute process, gather related documents, and solve problems efficiently while prioritizing time management.
Concierge
Aritzia
02.2022 - 01.2023
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure a seamless shopping experience.
- Utilized exceptional listening skills to understand clients' fashion preferences and needs, delivering personalized styling services through virtual sessions.
- Provided positive attitude and exceptional customer service, promptly resolving inquiries and issues to ensure a seamless shopping experience and high customer satisfaction.
- Leveraged expertise in sales and comprehensive product knowledge to achieve and exceed sales targets, offering informed and tailored fashion recommendations.
- Assisted in the visual merchandising of the store, ensuring an appealing and organized presentation of products to enhance the shopping experience.
- Coordinated exclusive events and offered VIP clients early access to new collections and special promotions, fostering strong client relationships.
Recruitment Specialist
Lancesoft
01.2021 - 12.2021
- Orchestrated end-to-end recruitment processes, including sourcing, screening, interviewing, and onboarding, ensuring the acquisition of top-tier talent aligned with organizational goals
- Utilized advanced applicant tracking systems (ATS) to manage candidate pipelines, maintain accurate records, and streamline recruitment workflows, resulting in a 25% reduction in time-to-fill metrics
- Developed and executed strategic sourcing initiatives, leveraging social media, job boards, and professional networks to attract a diverse pool of qualified candidates
- Conducted comprehensive interviews and assessments, utilizing behavioral and competency-based techniques to identify high-potential candidates and ensure alignment with company culture and values
- Monitored and analyzed recruitment metrics and KPIs, providing data-driven insights and recommendations to optimize hiring strategies and improve overall recruitment efficiency
- Maintained compliance with all relevant employment laws and regulations, ensuring ethical hiring practices and mitigating legal risks.
Education
Post-Graduation - Business Administration -
York University
Post-Graduation - Human Resources Management -
York University
Bachelor of Commerce (B.Comm.) -
MS University
Skills
- Risk Management
- Time Management
- Customer Service
- Data Analysis and Management
- Team Collaboration
- Negotiation Skills
- Microsoft Office Suite
- Strong Communication
- Multi Tasking
- Digital Literacy
Languages
English
Hindi
Certification
Canadian Securities Course - Enrolled
Timeline
Merchant Settlement Specialist
Canadian Tire Financial Services
03.2023 - 07.2024
Concierge
Aritzia
02.2022 - 01.2023
Recruitment Specialist
Lancesoft
01.2021 - 12.2021
Post-Graduation - Business Administration -
York University
Post-Graduation - Human Resources Management -
York University
Bachelor of Commerce (B.Comm.) -
MS University
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