Maite Barba
Fontana
Summary
Dynamic Production Supervisor at CTDI with a proven track record in quality control and continuous improvement. Expert in training and mentoring teams, enhancing operational efficiency, and resolving issues swiftly. Committed to fostering a culture of excellence, I successfully implemented training initiatives that elevated team performance and ensured compliance with safety regulations.
Overview
12
12
years of professional experience
Work History
Production Supervisor
CTDI - Communications Test Design
10.2017 - 04.2024
- Developed and executed continuous improvement projects, resulting in more streamlined operations.
- Learned safety protocols to ensure compliance with workplace regulations.
- Participated in training sessions to enhance knowledge of production processes.
- Contributed to maintaining a clean and organized work environment for optimal productivity.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Observed and documented standard operating procedures for future reference.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Kept accurate and detailed records of personnel progress and productivity.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Managed staff hiring, training and supervision.
- Increased team morale and productivity by fostering inclusive and supportive work environment.
- Improved safety standards, conducting regular training sessions and updating safety protocols.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
Customer Service Representative Team Lead
Sprint
01.2013 - 11.2016
- Led team in resolving customer inquiries, enhancing service satisfaction and operational efficiency.
- Trained new staff on customer service protocols, improving onboarding process and team performance.
- Developed training materials to support staff development, fostering a culture of continuous improvement.
- Implemented quality assurance measures, ensuring consistency in service delivery across the team.
- Facilitated regular team meetings to discuss challenges and celebrate achievements, boosting morale and collaboration.
- Oversaw conflict resolution processes, empowering representatives to handle escalated issues effectively and efficiently.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching
- Coordinated scheduling and workload distribution, optimizing resource utilization within the team.
Customer Service Representative
Metro PCS
01.2012 - 08.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring accurate information and timely updates.
- Managed high-volume calls, ensuring timely resolution of issues and maintaining customer satisfaction.
- Streamlined processes for handling customer complaints, enhancing overall satisfaction rates.
Education
High School Diploma -
Summit High School
Fontana, CAAssociates -
Compton College
Compton, CA09-2013
Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Supervisor
CTDI - Communications Test Design
10.2017 - 04.2024
Customer Service Representative Team Lead
Sprint
01.2013 - 11.2016
Customer Service Representative
Metro PCS
01.2012 - 08.2012
High School Diploma -
Summit High School
Associates -
Compton College
Similar Profiles
EMMANUEL OHENE ABOAGYEEMMANUEL OHENE ABOAGYE
Warehouse Technician at CTDI - Communications Test DesignWarehouse Technician at CTDI - Communications Test Design
Natalie PerezNatalie Perez
Shipping Clerk at CTDI - Communications Test DesignShipping Clerk at CTDI - Communications Test Design
Oswald EuzarragaOswald Euzarraga
Forklift Operator at CTDI - Communications Test DesignForklift Operator at CTDI - Communications Test Design
Derek TobonDerek Tobon
Dealer Sales/Inventory Control Coordinator at Manheim Auto AuctionDealer Sales/Inventory Control Coordinator at Manheim Auto Auction
De'Asia NealDe'Asia Neal
Cashier at 99 Cents OnlyCashier at 99 Cents Only