Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maita Navarro

Scarborough,ON

Summary

Dedicated and hard-working skilled management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Freshii
02.2017 - 04.2024
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept restaurant compliant with all federal, provincial and local food safety regulations passing all inspections.
  • Recruit, train, and supervise store staff.
  • Provide leadership and motivation to create positive and productive work environment.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Ensure proper product placement, pricing, and promotions.
  • Set sales targets and develop strategies to achieve and exceed them. Consistently maintained top-performing store.
  • Monitor financial performance, analyze reports, and implement corrective actions as necessary.
  • Communicated well and used strong interpersonal skills to established positive relationships with guests and employees.
  • Foster customer-focused environment and ensure excellent customer service standards.
  • Address customer inquiries, concerns, and feedback promptly and professionally.
  • Implement and enforce quality control measures for fresh produce, dairy and other perishable goods.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Child Caregiver

Tiffany Mills And Jesse Bains
02.2013 - 01.2017
  • Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for children.
  • Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
  • Ensured child health and safety through diligent supervision and adherence to established protocols.
  • Ability to communicate effectively with children.
  • Creating warm and stimulating environment to enhance each child’s growth and development.
  • Read stories, sang songs and facilitated creative play.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain clean living environment for family.

CREDIT AND COLLECTIONS REPRESENTATIVE

CONVERGYS, PHILIPPINES (CALL CENTER/BUSINESS PROCESS OUTSOURCING)
01.2008 - 12.2012
  • Working in shift patterns receiving inbound and making outbound calls to customers from United States that have fallen into arrears on their credit card payments.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Physiotherapy

De Ocampo Memorial College
Manila Philippines
04.2000

Skills

  • Leadership skills
  • Revenue generation
  • Customer Service
  • Written and verbal communication skills
  • Quality and performance inspections
  • Organizational and technical skills
  • Problem-Solving
  • Team-oriented
  • Inventory control
  • Procedural adherence
  • Customer Relations
  • Multitasking and Organization

Certification

Food Handler Certificate, 2022-03-01, 2027-03-01

Timeline

Store Manager

Freshii
02.2017 - 04.2024

Child Caregiver

Tiffany Mills And Jesse Bains
02.2013 - 01.2017

CREDIT AND COLLECTIONS REPRESENTATIVE

CONVERGYS, PHILIPPINES (CALL CENTER/BUSINESS PROCESS OUTSOURCING)
01.2008 - 12.2012

Bachelor of Science - Physiotherapy

De Ocampo Memorial College

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Maita Navarro