Maité Sindayigaya
Ottawa,,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Family Respite Worker
Pinecrest-Queensway Community health Centre
Ottawa, Ontario
07.2025 - Current
- Maintained accurate documentation of services rendered and submitted reports to supervisor on a regular basis.
- Facilitated communication between clients, their families, and other members of the health care team.
- Provided emotional support for children when parents are away from home due to work commitments.
- Provided temporary relief to families of individuals with disabilities by providing in-home respite care.
Childcare Worker Assistant
Pinecrest-Queensway Community Health Centre
Ottawa, Ontario
06.2025 - Current
- Assisted in developing and implementing activities that promote physical, mental and social development of children.
- Developed strong relationships with families by communicating frequently via phone calls or emails.
- Performed basic administrative tasks such as filing documents or updating databases related to childcare programs.
- Monitored attendance records on a daily basis.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Coordinated administrative tasks, including the preparation of outreach kits for families and community events.
Educator Assistant
Manor Park Community Council
Ottawa, ON
09.2023 - 06.2025
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Enforced rules for behavior and procedures for maintaining order among students.
- Occasionally entrusted with closing the facility after evening karate classes, yoga classes including securing the premises and following safety procedures
Educator Assistant
St-Laurent Academy
Ottawa, ON
01.2021 - 08.2023
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Implemented hands-on, play-based strategies for experiential learning.
- Taught children foundational skills in colors, shapes and letters.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Retail Sales Associate
Ecko Unltd.
Ottawa, ON
11.2022 - 05.2023
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, applied discounts and collected payments to process transactions.
Customer Service Representative
MSI Corp
Ottawa, ON
12.2019 - 07.2021
- Helped customers decide best plans for their mobility service.
- New activations for cellular devices.
- Assessed client’s needs on current objectives, supplies and demands.
- Cooperated with sales and marketing team leaders to determine best products to promote or withdraw.
- Assisted customers in choosing purchases and answer questions regarding cell phone plans.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Social Service Worker Placement
Vainer Community Service Centre
Ottawa, ON
01.2020 - 04.2020
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Social Service Worker Placement
Foster Farms
Ottawa, ON
01.2019 - 04.2019
- Assisted the youth programming and provided one on one and group support to youth.
- Assisted youth with homework, played games and aided in the development of positive relationship building.
- Assisted with helping people find what they were looking for on the shelves.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
Customer Service Representative
Calendar Club
Ottawa, ON
10.2018 - 01.2019
- Worked independently managing sales and customer service at a kiosk.
- Engaged customers in conversation.
- Modified existing software systems to enhance performance and add new features.
- Processed all transactions: cash, debit and credit.
- Maintained a clean and visually appealing workstation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Social Service Worker -
La Cite Collegiale
Ottawa, ON04.2020
Bachelor of Arts - Honours BA Communication
University of Ottawa
Ottawa, ONTimeline
Family Respite Worker
Pinecrest-Queensway Community health Centre
07.2025 - Current
Childcare Worker Assistant
Pinecrest-Queensway Community Health Centre
06.2025 - Current
Educator Assistant
Manor Park Community Council
09.2023 - 06.2025
Retail Sales Associate
Ecko Unltd.
11.2022 - 05.2023
Educator Assistant
St-Laurent Academy
01.2021 - 08.2023
Social Service Worker Placement
Vainer Community Service Centre
01.2020 - 04.2020
Customer Service Representative
MSI Corp
12.2019 - 07.2021
Social Service Worker Placement
Foster Farms
01.2019 - 04.2019
Customer Service Representative
Calendar Club
10.2018 - 01.2019
Social Service Worker -
La Cite Collegiale
Bachelor of Arts - Honours BA Communication
University of Ottawa
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