Maisoun Al-Syoti

· Build and prioritize strategies, programs and execution plans to accelerate the growth of the Dental clinics.

· Coordinate internal resources and third parties/vendors for the flawless execution of projects.

· Ensure that all projects are delivered on-time, within scope and within budget.

· Develop programs to enhance patient data and reporting, quality improvement, patient and staff satisfaction and dentist billing optimization.

· Work cross-functionally with internal teams and stakeholders to lead the implementation of new projects.

· Coach and train new regional managers to ensure that their onboarding experience is optimized, and they are set up for success.

· Liaise closely with associates, regional managers, and other key stakeholders to ensure consistency of operational standards, dental services, execution of programs.

· Develops and communicates action plans to successfully implement dental clinic initiatives efficiently.

· Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.

· Worked cross-functionally with marketing, sales and finance departments.

· Led project scope development to deliver final products that meet business needs.

· Inspected completed work to drive quality, timeliness and company standards.

· Planned and led team meetings to review business results and communicate new and ongoing priorities.

· Evaluated individual and team business performance and identified opportunities for improvement.

· Produced thorough, accurate and timely reports of project activities.

· Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

· Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

• Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
• Supported regional branches with turnaround management processes, increasing organization efficiency to enhance profitability.
• Accountable for 12M of revenue and its associated P&L
• managing multiple locations with over 100 staff.
• Onboarding of clinical, administrative, and management staff and training to enable adhere to standards and procedures.
• Provided leadership to employees through coaching, feedback, and performance management.
• Training and development of office managers to improve management capabilities and operations within each clinic.
• Oversaw IPAC and compliance operations by organizing correspondence, reports and internal audits, and recommended corrective actions.
• Planned for major business changes, including system conversions and office moves.
• Implemented a soft tissue management program that revolutionized patient care and increased productivity.
• Created agendas and communication materials for team meetings.
• Implemented methods to reduce overhead and increase productivity by controlling expenses and developed operating budgets.
• Drove performance improvements by collaborating with senior leadership to plan and implement new training initiatives.
• Represented integrity and professionalism in business, serving as mentor and role model to staff.
• Implemented effective customer service surveys to encourage feedback.
• Collaborated with M&A team in assessing acquisition targets and identifying targets of opportunity to increase revenues
• Collaborated with finance team to put budget together and stabilized the practices during pandemic.

• Managed a team of 40+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Ensured compliance with applicable laws,IPAC regulations, policies, and procedures across all business units.
• Established budgets, monitored expenses, and tracked investments in the region's operations team.
• Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
• Supported and planned various effective marketing and sales strategies.
• Prepared team work schedules and assigned team members to specific duties.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Leadership role in planning annual budgets for each department based on forecasted sales volumes.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Recruited and trained new employees to meet job requirements and provided leadership,insight and mentoring.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Managed payroll for the entire team including dentists.
• Managed account payable and ensure its aligned with monthly,quarterly and yearly budget.
• created and delivered admin and hygiene manuals and provided training for the team on systems and policies.
• Created and established soft tissue program and developed necessary verbiage to facilitate implementing it.

• Supervised staff members, organized schedules and delegated tasks.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided administrative support to management team including preparing reports and presentations.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Elevated customer satisfaction ratings by promptly resolving patients issues.
• Delegated work to staff, setting priorities and goals.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
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• Managed patient scheduling, appointment reminders, and follow-up calls.
• Managed downtime for all clinicians by establishing an effective recall system and a predetermination protocol in place and tracking its effectiveness.
• Created customized treatment plans for patients based on individual needs.
• Tracked patient progress and updated records accordingly.
• Maintained communication with dentists regarding referrals and authorizations.
• Collaborated with private insurance providers regarding coverage criteria.
• Performed administrative duties such as filing insurance claims forms or preparing reports.
• Provided education and resources to help patients understand their treatment options.
• Participated in meetings focused on improving patients service standards throughout the organization.
• Conducted financial consultations with patient and set up payment plans.
• Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
• Assisted dentist in helping patients determine optimal treatment options.
• Functioned as team leader and organized all treatment and placement activities
• Handled day-to-day activities for 8 office personnel.
• Communicated with patients to ensure quality of care and develop care plans.
• Successfully achieved production goals set forth by corporate, which increased office's overall revenue by 50%

• Assisted dentist in providing dental treatment to patients, including taking prescribed X-rays.
• Prepared dental materials such as composite resin, impression material and cements for use by the dentist.
• Maintained a neat, clean and organized environment throughout the office.
• Conducted routine maintenance of equipment used in dentistry operations.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Sterilized instruments according to established guidelines and protocols.
• Kept accurate records of dental treatments provided for each patient's visit.
• Ordered supplies necessary for daily operations of the practice.
• Instructed patients about postoperative instructions prescribed by their dentist.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
• Documented patient records with procedures performed and added notes taken to charts.
• Educated patients on treatment procedures and post-procedure home care.

• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Conducted routine maintenance of equipment used in dentistry operations.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Took digital X-rays of teeth using radiographic equipment.
• Sterilized instruments according to established guidelines and protocols.
• Kept accurate records of dental treatments provided for each patient's visit.
• Ordered supplies necessary for daily operations of the practice.
• Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
• Educated patients on treatment procedures and post-procedure home care.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Prepared patients by explaining scheduled treatments and potential side effects.
• Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.