Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maisha Dewan

Scarborough,ON

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

A Plus Academy
01.2020 - 12.2023
  • As front desk attendant, serve as first contact for everyone entering office.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Executed record filing system to improve document organization and management.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Service Contact Centre Representative

Royal Bank of Canada
01.2019 - 01.2020
  • Provide professional, responsive customer service to inbound client calls
  • Share recommendations with clients to meet their immediate banking needs and provide superior, responsive execution and delivery of tailored solutions
  • Resolve problems at first point of contact in a friendly and helpful manner, and refer more complex situations to RBC partners, as appropriate
  • Adhere to compliance routines in identifying client security concerns
  • Followed strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Inbound Customer Support Agent

SinglePoint Group International Inc.
01.2018 - 01.2019
  • Provide professional, responsive customer service to inbound customer calls
  • Effectively multitasking while speaking with customers, reviewing membership information, finding solutions to concerns for HVAC needs at fast-paced environment
  • Ability to schedule service work appointment needs based on customer concerns
  • Dispatching service workers to customers’ homes for HVAC needs and technical troubles.
  • Responded to customer requests for products, services, and company information.

Front-End Supervisor

FreshCo
01.2016 - 01.2018
  • Directly responsible for front end of grocery store that consisted of leading a team of 5-8 at a time at opening shifts and closing shifts
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Execute daily tasks including managing flow of traffic, front end team to make customer experience seamless
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Effectively handling cash and counting audits at end of every shift to ensure financial numbers matched up from system numbers to actual counts.

Education

Advanced Diploma - Business Administration Finance

George Brown College
Toronto, ON
12.2023

High School Diploma -

Birchmount Park Collegiate Institute
12.2018

Skills

  • Data Entry
  • Bookkeeping
  • File Organization
  • Administrative background
  • Excel spreadsheets
  • Scheduling
  • Mail distribution
  • Microsoft Outlook
  • Customer Service Management
  • Client Relations
  • Handling Complaints
  • Multitasking and Organization

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working

Timeline

Administrative Assistant

A Plus Academy
01.2020 - 12.2023

Customer Service Contact Centre Representative

Royal Bank of Canada
01.2019 - 01.2020

Inbound Customer Support Agent

SinglePoint Group International Inc.
01.2018 - 01.2019

Front-End Supervisor

FreshCo
01.2016 - 01.2018

Advanced Diploma - Business Administration Finance

George Brown College

High School Diploma -

Birchmount Park Collegiate Institute

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Maisha Dewan