Maisam Alhawamdeh
Cambridge
Summary
Journeyman Ironworker
-Received recognition for outstanding safety record and adherence to all OSHA guidelines
- Played a key role in the successful completion of several high-profile construction projects, exceeding client expectations
Received commendation for quick thinking and decisive action during emergency situations
- Developed and executed comprehensive security training programs for new hires, ensuring a well-trained and prepared security team
-Identified and successfully apprehended multiple individuals involved in theft, resulting in a significant reduction in store losses
- Implemented improved surveillance strategies, leading to a decrease in fraudulent activities within the store
- Collaborated with law enforcement to prosecute offenders and recover stolen merchandise, leading to multiple successful prosecutions
- Recognized for exceptional customer service skills, resulting in positive feedback from clients and customers
- Acted decisively during a security breach, preventing further escalation and ensuring the safety of all individuals involved
- Completed advanced training in use of force,threat assessment and de-escalation techniques, enhancing overall security protocols
Overview
14
14
years of professional experience
1
1
Certification
Work History
Journeyman Ironworker
RBM Construction
09.2020 - 11.2024
- Worked in various cities and projects such as :- High rise, commercial, private, warehouse, TTC line
- Duties and responsibilities include
- Installing rebar according to the project's blueprint drawing while following all safety and Canadian bylaws procedures..
- Inspect tools,harness,lifeline rope and 'belly hooks' for maximum safety and ensuring the job gets done smoothly and as safe as possible
- Report all problems and defaults directly to head Foreman (or CEO) if required as well as document the matter to ensure all delays are explained and memorized
- Work alone or in a team with or without supervision
- Take videos and pictures of progress as project gets completed
- Always follow company policies and never answer questions that im not entitled to answer or give any kind of promises
- Reliable, honest and punctual
Uniform security
Russel Security
01.2019 - 08.2019
- Learned the importance of being calm and professional at all times
- Had to quickly alternate between intervention and customer service while maintaining professionalism
- Used eye contact and open demeanor techniques most of the time
- Keen observation and reporting skills, with exact archives of surveillance videos
- Respected the privacy and confidentiality of individuals and companies involved
- Made arrest when absolutely necessary, always with a partner, followed procedures and called Toronto Police Services
Loss Prevention Investigator
LPS Limited
08.2017 - 12.2018
- Dealt with exigent circumstances properly according to company and assigned store policies
- Detected, deterred, investigated, and resolved violations of company policies and criminal activities
- Maintained continuous visible presence to perform surveillance of guests and employees for theft
- Detained suspects and investigated incidents promptly
- Gathered and prepared needed documentation to support charges and purse resolution
- Volunteered to take extra shifts during busy periods
- Mentored new guards on protocols and surveillance techniques
- Sent daily reports and arrest reports to company's head office using Genius scan
Uniform loss prevention Security guard
G4S Secure Solutions
12.2014 - 07.2017
- Performing patrol duties within assigned areas to guard against theft, trespassing, vandalism and fire
- Handling emergency situations effectively; medical emergencies, accidents, evacuations and other threats
- Observing all activities at premises and reporting any suspicious/unexpected circumstances
- Ensure the safety of Residents, Visitors and Property
- Enforcing rules and regulations and ensure all reports are received by property management
- Capable of preparing detailed report and record
- Proven record of performing duties efficiently under stressful situations
Front Desk Agent
Avis
01.2013 - 11.2014
- Made reservations
- Pre and post Inspected rental vehicles
- Maintained professionalism with upset customers and took care of emergency situations
- Cleaned vehicles
- Dropped off/ picked up cars and customers
- Dealt with car accident reports
- Operated car rental system on my own after two days overall training
Waiter
Paramount Fine Foods
02.2011 - 12.2012
- Maintained 100% accuracy on all orders during a one-year period
- Waited 30 tables simultaneously on a daily basis
- Train new waiters and floor staff on guest service expectations, safety procedures, and proper food handling and restaurant protocols
Education
Sheridan College - Police foundations
Sheridan College
Brampton, ON12.2019
Glenforest secondary school graduate -
01.2014
Skills
- Word
- Stocking
- Guest Services
- Customer Service
- Blueprint Reading
- Surveillance
- Security
- CCTV
- Organizational Skills
- Loss Prevention
- Construction
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Certification
- First Aid and CPR certified
- Working at Heights
- WHMIS
- Private investigator license
Additional Information
Very familiar with Canadian laws and by-laws., The ability to make a legal arrest with accuracy and adhering to the Canadian criminal code and policies., Self-defense, security, private investigation and use of force training., Fire safety and evacuation training., Strong observational and customer service skills., Great with MS Office Suite & Apple Macintosh, and a quick learner with new programs.
Unemploymentperiod
08/01/19, 09/30/20, Due to COVID-19, unable to continue working as a private investigator due to the stay-at-home order.
Totalyearsofexperience
23
Highestlevelofeducation
DCS / DEC
Personal Information
Willing To Relocate: Anywhere
Timeline
Journeyman Ironworker
RBM Construction
09.2020 - 11.2024
Uniform security
Russel Security
01.2019 - 08.2019
Loss Prevention Investigator
LPS Limited
08.2017 - 12.2018
Uniform loss prevention Security guard
G4S Secure Solutions
12.2014 - 07.2017
Front Desk Agent
Avis
01.2013 - 11.2014
Waiter
Paramount Fine Foods
02.2011 - 12.2012
Glenforest secondary school graduate -
Sheridan College - Police foundations
Sheridan College
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