Ma. Isabel Khristine Melendez
Calgary
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
BDO Universal Bank
02.2020 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Accounting Assistant
BDO Universal Bank
11.2011 - 02.2020
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Coordinated with external auditors to resolve discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Accounting Assistant
Comizar Food Corporation (Gerry's Grill Commisary)
08.2010 - 04.2011
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Completed financial reports, providing insight into performance, operations and cash flow.
Education
Bachelor of Science - Accountancy
University of Regina Carmeli
City Of Malolos, Bulacan, Philippines04.2010
Skills
- Presenting Solutions
- Project Management
- Customer Service and Assistance
- Exceptional Communicator
- Customer Relationship Management
- MS Office Proficiency
- Hospitality and Accommodation
- Cross-Functional Team Collaboration
- Understanding Customer Needs
- Reading Comprehension
- Collaborative Environments
Accomplishments
- TOP ACCOUNTING ASSISTANT
- TOP ACCOUNTING ASSISTANT
BDO's SMART FRONTLINERS' PROGRAM 2014
BDO's SMART FRONTLINERS' PROGRAM 2016
Languages
English
Professional Working
Timeline
Customer Service Associate
BDO Universal Bank
02.2020 - 08.2023
Accounting Assistant
BDO Universal Bank
11.2011 - 02.2020
Accounting Assistant
Comizar Food Corporation (Gerry's Grill Commisary)
08.2010 - 04.2011
Bachelor of Science - Accountancy
University of Regina Carmeli
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