Maisa Grada
Vaughn
Summary
Caring and friendly teacher assistant experienced in daycare and elementary school education, detail-oriented, diligent administrative professional with experience in daycare and nanny. Strong organizational skills with a penchant for anticipating and meeting an Executive's needs, where I can combine my passion for educating impressionable. Compassionate Child Care Teacher assistant with 9 years of experience in Child Care. Skilled in supervising and engaging 3 months to 12 years in educational and recreational activities. Experience in creating serious games for kids. Looking for a challenging position as a Child Care Teacher that will let me help and educate youngsters.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Saks OFF 5THIn-Home
08.2023 - Current
- Focus on the customer experience by taking personal accountability to anticipate needs and exceed our customers' expectations.
- Maintain up-to-date knowledge of promotions, merchandise, and customer service policies.
- Be cross-trained in store functions and provide coaching to associates.
- Be responsible for opening and closing the store, managing bank deposits, balancing point of sale drawers and safe, and maintaining the physical security of the building.
- Collaborate with store management to organize marketing and promotional campaigns, and coordinate staff schedules and activities.
- Resolve customer issues through aligning to the core values of trust, integrity, and respect.
- Build rapport with customers and team, resulting in repeat customers and engaged associates.
- Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department.
- Participate and support in training for new company programs, procedures, and technologies.
- Consistently model and coach the selling behaviors to meet or exceed key performance indicators.
- Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike.
- Efficiently complete tasks or special projects assigned by store leadership.
Assistant Teacher
Among Friends Childcare
01.2023 - 01.2025
- Supervised and supported children during before and after school hours in a safe and nurturing environment.
- Assisted with homework, creative activities, and group games to promote social and emotional development.
- Helped with daily routines such as snacks, transitions, and maintaining classroom organization.
- Communicated effectively with staff and parents to support each child's well-being.
- Promoted a positive and inclusive atmosphere encouraging respect, cooperation, and active participation.
IT Manager
Medical Clinic Center
02.2015 - 12.2019
- Develop and implement a robust information and data governance framework in partnership with other portfolio leads, and in alignment with organizational objectives and industry best practices.
- Design, document, and enforce governance policies, procedures, and standards to ensure data quality, integrity, and accessibility throughout its lifecycle.
- Collaborate with cross-functional teams to identify, classify, and inventory information assets, and establish ownership and accountability.
- Collaborate with internal stakeholders to ensure Information and Data governance initiatives align with business requirements and strategic goals.
IT Teacher
Computer Science School
09.2012 - 07.2017
- Observe computer use.
- Design lesson plans.
- Manage classroom behavior.
- Instruct on using computer hardware.
- Describe the types and use of computer software.
- Teach students proper typing form and techniques.
- Grade computer assignments.
- Maintain computer hardware.
IT Manager
Al-Bahr Al-Motawsit
09.2012 - 07.2017
- Manage information technology and computer systems.
- Plan, organize, control and evaluate IT and electronic data operations.
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
- Design, develop, implement and coordinate systems, policies and procedures.
- Ensure security of data, network access and backup systems.
- Act in alignment with user needs and system functionality to contribute to organizational policy.
- Identify problematic areas and implement strategic solutions in time.
- Audit systems and assess their outcomes.
- Preserve assets, information security and control structures.
- Handle annual budget and ensure cost effectiveness.
Education
B.S - Computer Sciences
University of Tripoli
Tripoli, Libya01.2007
Timeline
Customer Service Agent
Saks OFF 5THIn-Home
08.2023 - Current
Assistant Teacher
Among Friends Childcare
01.2023 - 01.2025
IT Manager
Medical Clinic Center
02.2015 - 12.2019
IT Teacher
Computer Science School
09.2012 - 07.2017
IT Manager
Al-Bahr Al-Motawsit
09.2012 - 07.2017
B.S - Computer Sciences
University of Tripoli