Mairyn Lalonde
Summary
Highly experienced and compassionate professional with customer service and healthcare expertise. Seeking a challenging and rewarding role that positively impacts the health and well-being of individuals and communities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case and Contact Outbreak Investigator
Public Health Sudbury & Districts
07.2023 - 12.2023
- Leading investigations into COVID-19 outbreaks at facilities of high risk settings, conducting thorough case and contact tracing
- Demonstrating strong analytical skills and attention to detail while reviewing case and contact management legislation documents for implementing targeted containment and compliance measures
- Efficiently managed electronic records of health data in Salesforce, Clinicalviewer, and Sharepoint, ensuring accurate monitoring and analysis of incoming and ongoing data
- Prioritized and completed daily general administrative tasks to provide efficient support within the Public Health Unit
- Communicating as a liaison between internal and external stakeholders.
Covid 19 Case Manager - Team Coordinator
Ontario Health | Santé Ontario
12.2021 - 06.2023
- Managed a team of 10-12 case managers, offering supervision and support for Covid-19 management, leading to streamlined processes and efficient operations
- Contribute to any necessary ongoing development of current protocols, guidance and standard operating procedures as appropriate
- Utilizing strong management skills to support team members with various inquiries, resulting in enhanced case management for prompt decision-making
- Handling communications for the team - acting as a single point of contact for escalations and communicating with project supervisors
- Organized and scheduled over 100 meetings and training schedules, ensuring conflict resolution and maximizing productivity.
Covid 19 Case Manager
Ontario Health | Santé Ontario
01.2021 - 12.2021
- Conducted thorough assessments, provided disease specific information, guidance and support to affected individuals through case interviews within time constraints
- Collaborated and engaged with health care professionals to ensure proper care, increasing containment measures within weeks
- Demonstrated adaptability and effective communication skills in a dynamic public health care crisis environment.
Response Assistant
Public Health Sudbury & Districts
10.2022 - 03.2023
- Efficiently managed general inquiries with both incoming and outgoing calls, facilitated communication between stakeholders, and contributed to the smooth operation of public health initiatives
- Demonstrated interpersonal skills, attention to detail and multi-tasking in a fast-paced environment, managing my time effectively and efficiently.
Registered Massage Therapist
Family Chiropractic and Wellness Centre
01.2005 - 01.2021
- Demonstrated expertise in various massage modalities, strong interpersonal skills, and a proven track record of fostering client well-being within a multidisciplinary healthcare setting
- Proficient in assessing client needs, designing tailored treatment plans, and delivering effective therapy treatments
- Utilized resiliency, empathy, and compassion to effectively communicate with clients, resulting in improved outcomes and trust.
Customer Service Representative
Teletech
07.2004 - 01.2005
- Respond and assist to incoming customer calls regarding product information, service issues, billing questions, and general inquiries
- Responsible for managing collections and assisting clients with overdue accounts, effectively balancing the need to recover payments while maintaining positive client relationships
- Prioritizing the Member's experience, ensuring a positive and professional tone in all interactions, maintaining patience and understanding even in challenging situations.
Education
Registered Massage Therapy -
Sutherland-Chan School of Massage Therapy
High School Diploma - undefined
ODCVI
Bachelor of Disability Management - undefined
Pacific Coast University for Workplace Health Sciences
06.2026
Disability Management Studies - undefined
Pacific Coast University for Workplace Health Sciences
06.2024
Skills
- Proactive learner committed to continuous growth, with a strong ability to adapt to change
- Proficient in ensuring accuracy and precision in data entry and administrative tasks
- Extensive experience in handling sensitive client information with discretion and maintaining confidentiality, with completed PHIPA training
- Experienced with client information systems such as Salesforce and Sharepoint
- Proven excellent written and verbal communication abilities within a healthcare setting
- Experience in healthcare intake and assessments, ensuring accurate data collection and efficient patient processing
- Proficiency in handling both incoming and outgoing calls across various roles
Certification
- Covid 19 Contact Tracing
- Ontario Health and Privacy Training
- Inspiring Cultural Safety in Indigenous Communities
- Diversity, Equity, Inclusion, and Anti-Racism
- Starfish Synergies
- Administrative Controls
- Chain of Transmission and Risk Assessment
- Control of the Environment
- Health Care Provider Controls
- Occupational Health and Safety
- Personal Risk Assessment in Acute Care
- Personal Risk Assessment Community - Clinic
- Personal Risk Assessment in Long Term Care
- Personal Risk Assessment Community - Home
Timeline
Case and Contact Outbreak Investigator
Public Health Sudbury & Districts
07.2023 - 12.2023
Response Assistant
Public Health Sudbury & Districts
10.2022 - 03.2023
Covid 19 Case Manager - Team Coordinator
Ontario Health | Santé Ontario
12.2021 - 06.2023
Covid 19 Case Manager
Ontario Health | Santé Ontario
01.2021 - 12.2021
Registered Massage Therapist
Family Chiropractic and Wellness Centre
01.2005 - 01.2021
Customer Service Representative
Teletech
07.2004 - 01.2005
Registered Massage Therapy -
Sutherland-Chan School of Massage Therapy
High School Diploma - undefined
ODCVI
Bachelor of Disability Management - undefined
Pacific Coast University for Workplace Health Sciences
Disability Management Studies - undefined
Pacific Coast University for Workplace Health Sciences
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