Mai Rose Palma
Toronto
Summary
Talented Security Trainer and Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Professional and industrious with nine years bringing exceptional costumer service experience. Manages simultaneous tasks to support customers and accomplish business goals. Well-versed in all aspects of administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Trainer
Paragon Protection Ltd.
03.2024 - Current
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Operation Department Security Scheduler
Paragon Protection Ltd.
01.2021 - 03.2024
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of security information to comply with company regulations to protect employee and client privacy.
- Collaborated with other security member, site supervisor, hiring manager to verify alignment of new guards assign in meeting demands of client and site requirements.
- Ensured purchase order number are accurate and update for billing purposes.
- Liaised between clients and vendors and maintained effective lines of communication and manage hundreds of calls daily.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Security Trainer
Paragon Protection Ltd.
06.2018 - 01.2021
- Provided coaching and mentoring to employees and non employees preparation for security guard licensing.
- Delivered Training related with Private Security Services Act, 2005, Trespass to Property Act, Diversity and Sensitivity in workplace, Accessibility of Ontarian with Disabilities Act 2005, Occupational Health and Safety Act.
- Delivered web-based, self-directed learning materials. Facilitated virtual, in-person and blended learning sessions.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Identified participant with specific skill sets to recommend for internal hiring.
- Reached out to managers and team leaders to source requirements for training and identify needs.
Security Guard
Paragon Protection Ltd.
06.2014 - 06.2018
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, administrative duties and customer service.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
Education
Bachelor of Science - Criminology
University Of Iloilo Philippines
Iloilo City PhilippinesSkills
- Documentation and Recordkeeping
- Multi-Line Telephone System Control
- Customer Service Skills
- Organization and Time Management
- Administrative Office Operations
- Critical Thinking
- Teamwork and Collaboration
- Schedule Management
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
- OACP Certificate valid from Nov. 7, 2023- Nov. 7, 2024
- Security Guard license valid until April 25, 2024
- Smart Serve Issued March 18, 2016
- Standard First Aid with CPR C & AED valid until Sept. 20, 2026
- Full G Driver's License
- Certified Protection Officer (CPO) valid from March 21, 2019- March 21, 2021
- Accredited Enterprise Security Manager ( AESM) designation, Issued 2022
Timeline
Security Trainer
Paragon Protection Ltd.
03.2024 - Current
Operation Department Security Scheduler
Paragon Protection Ltd.
01.2021 - 03.2024
Security Trainer
Paragon Protection Ltd.
06.2018 - 01.2021
Security Guard
Paragon Protection Ltd.
06.2014 - 06.2018
Bachelor of Science - Criminology
University Of Iloilo Philippines
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