Mairin Milton
West Kelowna
Summary
Knowledgeable Veterinary Office Assistant with solid foundation in animal care and clinical assistance. Takes pride in supporting veterinary procedures and maintaining high standards of patient care. Demonstrated expertise in animal handling and medical record-keeping. Prepared for a high-energy environment and to continue my focus on animal welfare.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Lakeshore Animal Clinic Ltd.
02.2023 - 10.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Assisted the veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, kennels, and any work surfaces.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Taking notes from owners on animals initial condition, and following up to document changes in condition, then recommend next steps to be taken.
- Various forms of customer service while managing phone calls, front desk tasks, and patient discharges.
- Assisted with euthanasia procedures humanely and compassionately to help ensure the smoothest transition for both the patient and family.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted senior staff with blood analyses and physical assessments.
- Encouraged preventive care, to help increase number of pets receiving timely vaccinations, appropriate tick and flea medication, and annual health screenings.
Veterinary Assistant
Burtch Animal Hospital, NVA.
03.2021 - 02.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, kennels, and any work surfaces.
- Assisted veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by documenting all relevant information for each patient visit.
- Following up with a few days after treatment or visit to help determine next steps and document any changes.
- Client Communication including Scheduling, answering phone calls, answering food related questions and ringing through clients at front desk.
- Organization of patient records including ensuring the appropriate kennels and groomers have any vaccine and neuter/spay certificates needed, as well as scanning old paper records into files to then dispose of.
- Managing inventory of food including rotating stock, refilling shelves, and noting what needs to be ordered.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures humanely and compassionately to help ensure the smoothest transition possible for both the patient and family.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Deli Supervisor
Nesters Market
01.2019 - 11.2019
- Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Assisted in hiring process for new employees within the deli department.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Education
Certification in Veterinary Assisting - Veterinary Science
PCDI Canada
Online04-2021
High School Diploma -
Summerland Secondary School
Summerland, BC06-2018
Skills
- Cleaning, sanitizing and organization
- Animal Restraint and Safety
- Bilingual in English and French
- Quick Learner
- Compassion and communication with clients and grieving owners
- Medication Administration in animals
- Detailed Medical record-keeping
- Proficient in Avimark
Languages
French
Limited Working
English
Native or Bilingual
Interests
- Reading
- Gaming with my partner and friends
- Spending time outdoors when the weather is nice
- Crocheting, coloring, making jewelry, painting
- Spending time with my Cats and Spiders
- Spending time with my family
Timeline
Veterinary Assistant
Lakeshore Animal Clinic Ltd.
02.2023 - 10.2024
Veterinary Assistant
Burtch Animal Hospital, NVA.
03.2021 - 02.2023
Deli Supervisor
Nesters Market
01.2019 - 11.2019
Certification in Veterinary Assisting - Veterinary Science
PCDI Canada
High School Diploma -
Summerland Secondary School
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