Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Bracelet making, walking and reading
Timeline
Generic

Mairi Brown

Administration
Newmarket,ON

Summary

Broad industry experience includes photography, office administration, retail sales, Canada Post carrier, and professional school bus driver & trainer.

Hardworking, high-achieving, and passionate job seeker with strong organizational, and multi-tasking skills eager to secure administrative assistant position within insurance disability claims processing. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
1
1
Certification

Work History

ERS Roadside Call Taker

CAA Club Group
60 Commerce Valley Dr, Thornhill, ON
11.2019 - Current
  • Prioritized members' safety while delivering roadside services to their locations within specific timeframes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked to maintain outstanding attendance record, including multiple overtime hours.

Product Manager and Office Administrator

Adrian Holmes Photography Ltd
Toronto, ON
02.2000 - Current
  • Managed day-to-day business operations, maintaining high levels of professionalism, while demonstrating efficiency and attentiveness to all client needs.
  • Monitored staff performance, providing final-say assessment over inquiries, and all aspects of producing client orders, handling accounts payable/receivable, communicating with labs and ordering from various suppliers.
  • Consulted with buyers to determine projected demand for products and services.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Maintained positive vendor relations to build strong partnerships.

School bus driver & Trainer, office administrator

Landmark Bus Lines
Gormley, ON
06.2018 - 01.2020
  • Maintained Ontario B license to enable legal operation of school buses for student transport, field trips and other purposes, in a safe and timely manner
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Invited by safety director to be trainer conducting effective behind the wheel and classroom instruction to new trainees, also administered Ministry approved written and road tests
  • Assist with safety meetings and to maintain driver files during training
  • Responsible for part time office receptionist duties.

School bus driver & Signing Authority Trainer, Office Administrator

Stock Transportation
24 Cardico Drive, Gormely, ON
01.2012 - 06.2018
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
  • Invited by safety & training department manager to be Signing Authority and trainer, conducting effective behind the wheel and classroom instruction, also administered Ministry approved road tests, and maintaining driver files during training.
  • Assist with safety meetings.
  • Responsible for part time office receptionist duties, and dispatch, when required.
  • Taught school bus drivers first-aid and emergency protocols in case of emergency.

Mail Carrier

Canada Post
King City, ON
06.2013 - 09.2013
  • Sorted and placed mail, and flyers into mailboxes and post office boxes with high levels of accuracy and according to order of address appearance for easy access in field.
  • Distributed mail on foot to residences and businesses, delivering to approximately 100-150 customers per shift
  • Signed and received mail with signature requirements upon delivery and loading.
  • Used coordination and planning skills to achieve results according to schedule.

Associate Store Operator

Marks Work Wear House
Thornhill, ON
01.1997 - 12.1999
  • Executed various procedures such as opening and closing store, customer service, sales, handling cash and various merchandise, ordering and restocking, scheduling shifts of all employees.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked with customers to understand needs and provide excellent service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Responsible for store organization, tidiness and cleanliness.

Education

Courses completed through Stock Transportation Ltd. & National Express (2012-2018) Accessibility Standards Training for Stock Transportation -

Stock Transportation Ltd
Gormley, ON

Email Internet and Information Security Policy Training November 2017, December 4, 2017 -

Stock Transportation Ltd
Gormley, ON
11.2017

2017Business Ethics Policy Training October 2017, December 5, Preventing Harassment And Violence in The Canadian Workplace -

Stock Transportation
Gormley, ON
2017

Canadian Red Cross certified as a First Aid & CPR/AED Instructor. Program update for Instructors – First Aid & CPR -

Canadian Red Cross
Scarborough
05.2017

Fundamental of Instruction – First Aid Programs -

Canadian Red Cross
Scarborough, ON
05.2017

Teaching Experience OE First Aid Programs -

Canadian Red Cross
Scarborough, ON
05.2017

Have valid class B drivers licence. School Bus Driver Improvement Course (Defensive Driving) with Infrastructure Health & Safety Association Certificate No. 0035888. -

Stock Transportation Ltd
Gormley, ON
01.2012

Associate of Arts - Applied and Creative Arts

Humber College
Etobicoke, ON
1993

Bachelor of Arts - Science

Lakehead University
Thunder Bay, ON
1991

Skills

  • Above average computer skills with Microsoft Sharepoint and Word
  • Excellent organizational skills
  • Developed outstanding verbal communication and active listening skills, which promoted better responses to callers and boosted call intake by 50%
  • Energetic, very quick learner, ability to remain calm under pressure
  • Customer service skills
  • Commanding leadership style by being self-motivated and great with people and staff training

Accomplishments

  • I have received numerous awards from Stock Transportation:4 award pins from People; which develops the talents, rewards the exceptional performance and respect the rights of all our employees
  • 1 award pin from Customers; in which we place them at the heart of our business and relentlessly meet their expectations
  • 5 year safe driving award with Infrastructure Health & Safety Association
  • 5 year safety award with Infrastructure Health & Safety Association
  • 5 years of service award with Infrastructure & Health & Safety Association.

Certification

  • Certified First Aid & CPR/AED Instructor - Canadian Red Cross - 2017
  • P.R.I.D.E. Certified signing Authority - School bus Industry - March 2019

Bracelet making, walking and reading

Custom designed one-of-a-kind bracelets, with sterling silver, genuine gem stones, made to order. I also love to be outdoors in nature, hiking and working on a body of photography, and unique multiple images for our on-line store. In my down time I enjoy reading novels and working on brain training games.

Timeline

ERS Roadside Call Taker

CAA Club Group
11.2019 - Current

School bus driver & Trainer, office administrator

Landmark Bus Lines
06.2018 - 01.2020

Mail Carrier

Canada Post
06.2013 - 09.2013

School bus driver & Signing Authority Trainer, Office Administrator

Stock Transportation
01.2012 - 06.2018

Product Manager and Office Administrator

Adrian Holmes Photography Ltd
02.2000 - Current

Associate Store Operator

Marks Work Wear House
01.1997 - 12.1999

Courses completed through Stock Transportation Ltd. & National Express (2012-2018) Accessibility Standards Training for Stock Transportation -

Stock Transportation Ltd

Email Internet and Information Security Policy Training November 2017, December 4, 2017 -

Stock Transportation Ltd

2017Business Ethics Policy Training October 2017, December 5, Preventing Harassment And Violence in The Canadian Workplace -

Stock Transportation

Canadian Red Cross certified as a First Aid & CPR/AED Instructor. Program update for Instructors – First Aid & CPR -

Canadian Red Cross

Fundamental of Instruction – First Aid Programs -

Canadian Red Cross

Teaching Experience OE First Aid Programs -

Canadian Red Cross

Have valid class B drivers licence. School Bus Driver Improvement Course (Defensive Driving) with Infrastructure Health & Safety Association Certificate No. 0035888. -

Stock Transportation Ltd

Associate of Arts - Applied and Creative Arts

Humber College

Bachelor of Arts - Science

Lakehead University

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