Mairelys Rosado Martínez
Calgary,Canada
Summary
Professional Department Manager with over 15 years of Retail experience recognized for outstanding talent for hiring, training and motivating top talent. Dynamic leader with proven ability to increase sales and meet performance goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Department Manager
Zara
Calgary, Alberta
10.2013 - Current
- Store open to close procedures
- Customer services and issues handling
- Follow up with all departments and staff members
- Daily budgets and targets calculations
- Display and merchandise according company standards
- Recruitment base on business needs
- Provide training and development for new employees
- Scheduling
- Conducted regular performance reviews, providing constructive feedback to drive team effectiveness.
- Stock Levels monitoring
- Troubleshooting of devices
- Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
- Developed strong relationships with key clients, resulting in increased repeat business and referrals for the department.
Acting Store Manager
Zara
Calgary, Alberta
06.2022 - 03.2024
- Implement effective loss prevention strategies through exceptional customer service practices.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Conducted regular staff evaluations, providing constructive feedback for continuous improvement.
- Collaborated with visual merchandising team to create engaging product displays that enhanced customer experience.
- Developed employee schedules to ensure adequate staffing during peak hours and events.
- Resolved customer inquiries and complaints effectively, promoting loyalty and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Assistant Manager, Coach Coordinator/Key Holder
Coach
Calgary, AB
09.2012 - 09.2013
- Mentored junior staff, fostering skill development and improving overall team performance.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
Education
Bachelor of Accounting -
Martínez Rodolfo Ramirez Esquivel
Ciego De Avila, Cuba07.2001
Skills
- Customer Service
- Problem Solving
- Self-motivated
- Troubleshooting
- Store procedures
- Recruitment
- Training
- Budgeting
- Merchandising
- Loss Prevention
- Scheduling
- Staff management
Accomplishments
- Supervised team of 60 plus staff members
- Achieving my yearly targets by 7% increase from previous year
Languages
English
Spanish
Certification
- Level C, CPR
- St. John Ambulance
- Jan 2023
Timeline
Acting Store Manager
Zara
06.2022 - 03.2024
Department Manager
Zara
10.2013 - Current
Assistant Manager, Coach Coordinator/Key Holder
Coach
09.2012 - 09.2013
Bachelor of Accounting -
Martínez Rodolfo Ramirez Esquivel