Mairelys Rosado Martínez
Calgary,Canada
Summary
Dynamic individual with hands-on experience in retail over 15 years , talent for customer satisfaction and navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Coordinator/Key Holder
Winners
Calgary, AB
- Store open to close procedure.
- Merchandise.
- Build customer relationships through emails, calls, and appreciation cards.
- Stock procedures.
- Training the team.
- Cash procedures.
- Merchandise - Customer Service - Cash Office - Receive of Merchandise - Close and open the store when needed.
- Markdowns.
Department Manager
Zara
Calgary, Alberta
10.2013 - Current
- Store open to close procedures
- Customer services and issues handling
- Follow up with all departments and staff members
- Daily budgets and targets calculations
- Manage a Team of 60 PLUS
- Display and merchandise according company standards
- Recruitment base on business needs
- Provide training and development for new employees
- Evaluations and disciplinary measures if needed
- Scheduling
- Stock Levels monitoring
- Processing of deliveries two times per week
- Troubleshooting of devices
Acting Store Manager
Zara
Calgary, Alberta
06.2022 - 03.2024
- Implement effective loss prevention strategies through exceptional customer service practices.
- Directed daily operations to optimize store performance and enhance customer experience.
- Trained and mentored staff to ensure adherence to company policies and service standards.
Assistant Manager
Coach
09.2012 - 09.2013
Education
Bachelor of Accounting -
Martínez Rodolfo Ramirez Esquivel
Ciego De Avila, Cuba07-2001
Skills
- Customer Service
- Problem Solving
- Self-motivated
- Troubleshooting
- Store procedures
- Team management
- Recruitment
- Training
- Sales monitoring
- Budgeting
- Merchandising
- Loss Prevention
- Inventory management
- Scheduling
- Decision-making
- Relationship building
Languages
English
Spanish
Certification
- Level C, CPR
- St. John Ambulance
- Jan 2023
Timeline
Acting Store Manager
Zara
06.2022 - 03.2024
Department Manager
Zara
10.2013 - Current
Assistant Manager
Coach
09.2012 - 09.2013
Coordinator/Key Holder
Winners
Bachelor of Accounting -
Martínez Rodolfo Ramirez Esquivel